Aksh in e mitra
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  • Emitra is an ambitious E-governance initiative of Government of Rajasthan which is being implemented in all 33 Districts of the state using Public-Private Partnership (PPP) model for convenience and transparency to citizens in availing various services of the Government and Private Sectors under a single roof at their door steps using an e- platform.

  • The services are delivered via counters known as CSC (Common Service Centers) kiosks in Rural Areas and e-Mitra kiosks in urban areas and also online.

  • Hence, these counters provide services related to various departments in an integrated and easily accessible manner to people residing in rural as well as urban areas.

  • The project has been operational since 2005. Initially it was functioning through a Client Server based Application Software developed by Department of IT&C. In 2010, the old Client Server Application was migrated to Web-based on-line e-Mitra application across all the 33 districts.

Aksh in e mitra



KIOSK is the counter through which the services are delivered to the customer. It can be present in any location and should be able to entertain the consumer in large numbers.

Aksh in emitra

  • AKSH has been working in the field of E-governance in Rajasthan since 2002, the first private player or Local Service Provider (LSP) to come with up such solutions.

  • AKSH has 344 functioning Kiosks called “Emitra” in Jaipur, Ajmer, Bharatpur, Dholpur and Karauli districts of Rajasthan, all in the urban areas.

  • AKSH currently offering 107 G2C (Government to citizen) and B2C (Business to Citizen) services.

  • AKSH has almost 60% of the total revenue, and about 4 times the revenue share of its nearest competitor among the LSPs in the districts it is employed in.

  • Due to transparency in the process at Aksh, it is the highest rated service provider by Department of IT&C and Gramdoots.

  • Only LSP currently conducting training programmes and carrying out capacity building initiatives.

Aksh vs other lsps
AKSH vs. other LSPS

1st April 2013 to 28th Feb 2014.

Future projects

  • Integrate the online portal with payment gateways, and provide authenticated access to the Kiosk holders for accessing this portal.

  • Integrate banking services in the Kiosks, which can help the customers in opening accounts with their fingerprints as identification, using the fingerprint scanner provided to the Kiosk holders, and then being able to receive as well as send their money.

  • Add the distribution services to the existing collection services, which will lead to tremendous increase in the service basket possibilities as the customer can make payments, as well as receive them.

  • Setup online computer education centers, with tie ups with leading computer education providers, promoting education and literacy in the rural areas.