Effects of an emotional intelligence training program on service quality of bank branches. éŠ€è¡Œåˆ†è¡Œçš„æƒ…ç·’æ™ºå•†åŸ¹è¨“è¨ˆç•«å°æœå‹™å“è³ªçš„å½±éŸ¿. æŒ‡å°Žè€å¸«ï¼šèƒ¡å‡±å‚‘ æ•™æŽˆ å¸ ç”Ÿï¼šæ›¾æµ·è–‡. åè©žè§£é‡‹. æƒ…ç·’æ™ºå•† (emotional intelligence, EI) Goleman (1998, p. 317)
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Effects of an emotional intelligence training program on service quality of bank branches
(exploration before training)
(designing and implementing training)
(assessment after training)
Summary of analysis of covariance of service quality and its dimensions
Paired sample t-tests for treatment and control groups pre and post training