Effects of an emotional intelligence training program on service quality of bank branches. 銀行分行的情緒智商培訓計畫對服務品質的影響. 指導老師：胡凱傑 教授 學 生：曾海薇. 名詞解釋. 情緒智商 (emotional intelligence, EI) Goleman (1998, p. 317)
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Effects of an emotional intelligence training program on service quality of bank branches
(exploration before training)
(designing and implementing training)
(assessment after training)
Summary of analysis of covariance of service quality and its dimensions
Paired sample t-tests for treatment and control groups pre and post training