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Intuit QuickBooks Certified User

Intuit QuickBooks Certified User. Trevor Matheson. What is quickbooks ?. Scott Cook Founder of Intuit. Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. So I think instead of focusing on the competition, focus on the customer. .

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Intuit QuickBooks Certified User

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  1. Intuit QuickBooks Certified User Trevor Matheson

  2. What is quickbooks?

  3. Scott CookFounder of Intuit Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. So I think instead of focusing on the competition, focus on the customer.

  4. Intuit • Quicken started in 1983 • Revolutionize people’s financial lives so drastically that they can’t imagine doing it the old way • Quicken was “remarkable” • Follow me home • Annual research

  5. Intuit Mission: why we exist as a company… To be a premierinnovativegrowthcompany that improves our customers’ financial lives so profoundly… they can’t imagine going back to the old way We serve these end customers “Better Money Outcomes” Financial… making & saving money, grow & profit Consumers Small Businesses Productivity… turning drudgery into time for what matters most …and those who serve them Compliance… without even having to think about it Accountants FinancialInstitutions HealthCarePlayers Confidence… from the wisdom & experience of others

  6. Improving 50M ~ Lives Help small businesses be 20% more profitable… Customers revenues ~20% of U.S. GDP, pay 1 in 12 American workers Help families put up to $1,000 back in their pockets… $550M in consumer savings identified to date Help people get the maximum tax refund… $33B in tax refunds,1 out of every 3 tax returns e-filed Improve FI profit per customer by 20%… IB customers equal to the 5th largest U.S. bank Help accountants be 20% more productive today… Serve half of all accounting firms

  7. QuickBooks • QuickBooks - 1992 • Dominate U.S. Market • Gave business owners what they wanted • New versions iterate on customer feedback • Real World Training serves as consultants on new features • Make QuickBooks “remarkable” Picture of QuickBooks goes here

  8. quickbooks certification

  9. Validates working knowledge of QuickBooks Candidate can enter daily transactions for a small business Understands the basics of reading a financial statement Knows when to get help from an accountant What is quickbooks user certification?

  10. The Opportunity

  11. There’s always a job for candidates with accounting knowledge • 85% of Businesses in U.S. use QB • Accounting knowledge is helpful in any position at a company (e.g. marketing people who understand accounting) • Small business owner-Which will be most students (half of student in college today, will start a business) WHY ACCOUNTING KNOWLEDGE IS ESSENTIAL

  12. GrowingContingent Workforce

  13. Work Shifts from Full-time to Free Agent Employment Over the next decade: • Contingent workers will exceed 40% of total US workforce by 2020. Higher % in Europe. • Self-employment, personal and micro business numbers will increase. • Traditional full-time, full-benefit jobs will be harder to find. 2020 40% Contingent Workers U.S. Workforce Chart source: 2009 calculated from US BLS and US Census statistics. 2020 forecast data from Emergent Research.

  14. 2 types of QuickBooks Certifications

  15. QuickBooks ProAdvisor Certification • For accounting professionals • Requires accounting knowledge and advanced QuickBooks knowledge • Includes software, training, marketing support and much more! • Excellent if you want to support multiple clients using QuickBooks • Global program growing (Canada, UK, Singapore) • Testing and training provided by Intuit • Program started around 2000

  16. QuickBooks Certified User • For day-to-day users • Does not require prior knowledge of accounting or QuickBooks • First step to becoming a ProAdvisor • Not global….yet • Testing provided by Certiport partners • Training provided by marketplace (including Real World Training)

  17. Global strategy

  18. QuickBooks International QuickBooks US version available for download: • Brazil • China • India • Mexico • Philippines • UAE

  19. QuickBooks International QuickBooks country specific: • Australia • Canada* • Singapore • South Africa • U.K.* * Certification being considered

  20. Questions/comments

  21. How do you measure “Remarkeble”?

  22. Measuring Word of mouth- Net Promoter Score

  23. Net Promoter Score is best measure of E2E customer experience WHY?

  24. Net Promoter Score – The Scale

  25. Net Promoter Score - Calculation

  26. Net Promoter Score - Calculation

  27. Net Promoter Correlated to Revenue

  28. 3 Step Process to Improve

  29. Questions/comments

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