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Performance networks

Performance networks. Benchmarking group. KEY PERFORMANCE INDICATORS…CATERING. Cost per meal top 3 Auth : £/meal total meals sale price m/h uptake staff/food schools 7111 : £2.04 653,498 £1.60 13.57 54.6% 0.76/0.90 22 7021 : £2.14 1,478,564 £1.75 10.26 55.9% 1.15/0.69 27

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Performance networks

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  1. Performance networks Benchmarking group KEY PERFORMANCE INDICATORS…CATERING Cost per meal top 3 Auth : £/meal total meals sale price m/h uptake staff/food schools 7111 : £2.04 653,498 £1.60 13.57 54.6% 0.76/0.90 22 7021 : £2.14 1,478,564 £1.75 10.26 55.9% 1.15/0.69 27 7068 : £2.26 4,357,962 £1.20 7.63 65.9% 1.06/0.65 140 Questions… Production style Menu choices Staffing terms and conditions Management structure / budget holder Spread and size of schools

  2. Performance networks Benchmarking group QUALITY INDICATORS…CATERING Nutrition Nutrient standards? Nutritionist? External funding? Staff training? Breakfast / ASM? Awards? Sustainability Food sourcing? Disposables? Training? Waste policy? Energy reduction? ISO14001 Quality Customer satisfaction? Consultation? Complaints? Staffing Absence? Training? IIP? Job evaluation? Development plans?

  3. Performance networks Benchmarking group KEY PERFORMANCE INDICATORS…CLEANING Cost square metre top 3 Auth : £/m m2 staffratio mat/equi FTE abs m2/h (p) 5138 : £10.01 274,604 92% 3.7% 178 6.24 1.01 5025 : £10.86 562,557 82% 5.9% 362 4.03 0.92 5083 : £11.05 590,104 92% 3.6% 339 4.57 0.98 Questions… Frequency of cleaning Pay rates Input or output spec / cover levels Employment terms and conditions Property types Range of services

  4. Performance networks Benchmarking group QUALITY INDICATORS…CLEANING Quality Customer satisfaction? Consultation? Complaints? Sustainability Environmental policy? Chemical use? Staffing Absence? Turnover? Training?

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