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ICAS

ICAS. Independent Complaints Advocacy Service Presentation to Kent Acquired Brain Injury Forum June 2007. OUTLINE. Health & Social Care Act 2001 SEAP ICAS What is Advocacy? And ICAS advocacy? ICAS advocacy working practice How to access support Questions. HEALTH & SOCIAL CARE ACT 2001.

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ICAS

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  1. ICAS Independent Complaints Advocacy Service Presentation to Kent Acquired Brain Injury Forum June 2007 ICAS - Independent Complaints Advocacy Service

  2. OUTLINE • Health & Social Care Act 2001 • SEAP • ICAS • What is Advocacy? • And ICAS advocacy? • ICAS advocacy working practice • How to access support • Questions ICAS - Independent Complaints Advocacy Service

  3. HEALTH & SOCIAL CARE ACT 2001 • Section 12 • ICAS contracts • ICAS aim • Patient-centred • Statistics • Complaints Outcome Register • Service usage ICAS - Independent Complaints Advocacy Service

  4. Training, consultancy and external supervision ICAS - Independent Complaints Advocacy Service

  5. ICAS • Self-advocacy • Supported advocacy • Prisons ICAS - Independent Complaints Advocacy Service

  6. SEAP ICAS • South East and South West regions • Head Office • Number of advocates ICAS - Independent Complaints Advocacy Service

  7. WHAT IS ADVOCACY? • What is advocacy about? • How does advocacy operate? • Advocates will … • Advocates cannot … ICAS - Independent Complaints Advocacy Service

  8. ICAS ADVOCACY? • What is ICAS advocacy about? • How does ICAS advocacy operate? • ICAS advocates will … • ICAS Advocates cannot … ICAS - Independent Complaints Advocacy Service

  9. ICAS ADVOCACY WORKING PRACTICE • Rota based • Community working • Technology • Client visits • NHS meetings • Networking ICAS - Independent Complaints Advocacy Service

  10. HOW TO ACCESS SUPPORT • ICAS promotional literature • Telephone contact • www.seap.org.uk ICAS - Independent Complaints Advocacy Service

  11. QUESTIONS ICAS - Independent Complaints Advocacy Service

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