Barbara Marshallsay Carers Strategic Lead Nicola Pullman Carers Development Manager

1. North East Lincolnshire Carers Team Barbara Marshallsay Carers Strategic Lead Nicola Pullman Carers Development Manager Julie Westgate Clerical Officer Carers Team, N. E. Lincolnshire Care Trust Plus Unit 5, Acorn Business Park Moss Road, Grimsby North East Lincolnshire DN32 0LT (01472) 629162

2. THE GROWING NATIONAL CARERS’ AGENDA • Ten year framework of change and reform • Based on recognition / value of carers • Personalisation and integration focus • A life of their own • Information / advice • Emotional support • Breaks - flexible, new models • Expanded role of the NHS • Employment / skills • Caring with Confidence • Role of third sector

3. NORTH EAST LINCOLNSHIRE CARERS STRATEGY Caring Today & Tomorrow’ 2009-2012 Brokerage Emotional Support & counselling Housing Support Access to Work/ Training Advocacy Identify & include Access to benefits Access to health & well being services Mentally & physically well, treated with dignity Not financially disadvantaged Peer & community support Caring Support & training Recognised & Supported as expert care partner CARER Enjoying a life outside caring Breaks Information Carer-led Children thriving, protected from inappropriate caring roles Emergency Support Whole-area approach Carers shaping policy & services Changes & transitions Whole family support Activities & Clubs Education & 1:1 support OUTCOMES

4. IDENTIFICATION OF HIDDEN CARERS • Identification is the greatest challenge • strengthened by increased awareness raising, promotion and better signposting • Duty to support all carers with advice & information: • Carers Guides • Information stands at key local events • National Carers events supported locally: National Carers Week National Carers Rights Day • CRD 2009: • ‘Caring for your income and pension’

5. NORTH EAST LINCOLNSHIRE CARERS CENTRE • First stop shop for Carers • Hub and outreach approach • Carer led • Resource for Professionals & Carers Centre Staff • Kurt Bramfitt – Centre Manager • Sarah Bradley and Jayne Hollingworth – Carer Facilitators • Yalanna – Advice and Information Worker • Karen Burton – Substance Misuse Advice & Information Worker • Mandy Burkitt – Plan Together Information Coordinator • Margaret Easton – Counsellor

6. NORTH EAST LINCOLNSHIRE CARERS CENTRE …CONTINUED • Delivers: • Information / signposting / advice • Resource facilities / internet access • Emotional support / 1:1/ counselling / befriending • Support – employment / skills / training • Support groups • Carers training • Holistic therapy • Voice for Carers

7. CARERS ADDITIONAL SUPPORT SERVICE [CASS] • The Carers Additional Support Service aims to help minimise the impact the caring role has on a Carer’s life and enable them to continue caring and have a life outside of their caring role, by providing individual, cost effective, flexible and creative support to achieve the outcomes of their Carer’s Assessment. • Launched as a mainstream service during Carers Week 2008 • £100K budget commitment for 2009/2010 • Direct Payment of up to £200 • 278 Carers accessed the service in 2008-09 • So far 265 Carers have accessed the service this year (09/10) • Case Studies

8. CASS – CASE STUDIES Joan Cares for her son Craig who has mental health problems. Joan also has 3 other children and 7 grandchildren. She received a CASS payment to go for a long weekend break to Scotland. Her caring role has affected her own health, recently she has suffered a heart attack and two strokes. She commented: “If I hadn’t had the money to help me go to Scotland for a weekend I might of run away, caring can be very stressful, it was a well needed break” Pat cares for her husband Roly. She loves being in the fresh air out in the garden watching the birds. However she feels that as she is getting older and has less time that she is unable to manage to keep the garden tidy and weeded. It was identified during Pat’s carers assessment that support was required with the gardening to allow her to have a break and enjoy some leisure time. Pat said: “its great as its one less thing to worry about and in summer I can still enjoy my garden without worrying about trying to do it myself”.

9. CARERS EMERGENCY ALERT CARD • Launched September 2008 • Service Provider – Carelink • Over 300 Carers have accessed the service • Carers Recognition / Discount Card

10. Carers Emergency Alert Card Case Studies Roland Cares for his wife Sheila and daughter Joanne. Roland feels that the service he receives gives him peace of mind and takes the pressure off him. He commented “Carers who haven’t registered for the alert card should!” Joyce and Yvonne carry their alert card with them at all times, They believe“it’s a fantastic service for carers which allows them to know that in the event of an emergency help is at hand” Joyce cares for her husband Peter. Yvonne Cares for her mother Pat.

11. ANY QUESTIONS? ……OTHER CARERS SERVICES • Respite • Sitting • Day Care (01472) 629162 nicola.pullman@nelctp.nhs.uk