Lean Sigma Facilitator Training Class

1. Lean Sigma Facilitator Training Class

2. LeanSigma® Facilitator Training Module 1 – Introductions & Expectations

3. Topics Process excellence Introductions Lean Objectives and Basic Tools Lean at IMS Objectives / outline of 4-day Lean training

4. Lean Sigma is a collaborative improvement approach. IMS launched Lean Sigma in 2011 to improve the speed, quality and efficiency of our processes. It combines tools from Lean and Six Sigma to maximize customer value and minimize waste such as delays, rework, and defects. Lean Sigma relies heavily on Kaizen events -- cross-functional sessions where employees identify process changes. IMS ran more than 100 kaizens in the first year of the program. Most Lean changes are implemented in 90 days.

5. Lean Sigma Objectives • Optimize process efficiency • Enable incremental benefits for the business • Accelerate the pace of change • Maintain or improve quality levels • Leverage new opportunities to provide customer value • Entrench Lean in the culture

6. Benefits - Lean saves time and effort that can be used in various ways. • Cost savings ($ removed from the budget) • Capacity redeployed to other work • Cost avoidance (projects or penalties are avoided) • Potential revenue generated • Risk mitigated • New value created for customers Lean efforts often improve quality since activities become simpler and less labor-intensive.

7. Lean changes the culture by entrenching simple values. • Look for ways to improve value and eliminate waste • View change as healthy • Don’t let “best” get in the way of better • Simplify and standardize • Think globally and cross-functionally • View your work from the customer’s perspective • Celebrate successes • Understand how your process is linked to IMS strategies

8. Lean helps us succeed in a challenging environment. Key Challenges If it were easy … Product and Process Complexity Increasing Customer Expectations Functional organization structure Legacy IT Systems Service delivery shifting from front-end to operation 1-8

9. Lean tools - Kaizens are problem-solving sessions where we apply Lean. Kai = Change Zen = for the good

10. Lean tools - Kaizens are just one element of the Lean toolkit.

11. Principles of LeanSigma® Just in Time Just Just Just Just Jidoka Jidoka in Jidoka in Jidoka Jidoka in in Time Time Time Time Process Smoothing Process Smoothing Process Smoothing Process Smoothing Lean Tools - Much of Lean will seem like “Applied Common Sense”. Just-In-Time Principles Process Capability & Variation • Smooth the Process • Jidoka • “Autonomation” • Mistake Proofing • Root Cause Identification and Elimination (Abnormality Management) Establish Continuous Flow Leverage a Pull System Operate to Takt Time

12. Lean Sigma has six steps to optimize processes.

13. Lean at IMS

14. Lean Executive Sponsors set priorities. Idenitify processes that need to be improved to achieve their business goals. Ensure that their organizations have targets associated with Lean. Serve as an evangelist to drive Lean through the organization. Hold people accountable for results.

15. Lean leaders drive results that are aligned to IMS strategies. Align with the Champion on high-level priorities Manage the kaizen pipeline. Ensure implementation actions are completed (verified through 30 / 60 / 90 day reviews) Report results (benefits) of Lean work Ensure stakeholder support and engagement Handle communications (articles, newsletters, brown bag events with employees)

16. Each IMS area has a Lean leader.

17. Lean facilitators manage lean events and ensure recommendations are implemented. Plan lean events (project charters, participant training, etc.) Facilitate and apply lean tools during the event. Ensure implementation actions are completed (verified through 30 / 60 / 90 day reviews) Capture key information in the Lean PMO site to ensure knowledge is shared and visible. Ensure engagement of process owners and front-line employees Are lean evangelists!

18. Lean’s structure ensures process discipline and functional execution. Leads & sponsors The Lean Council Process Discipline Facilitators Functional Execution Kaizen participants Strategy, Innovation & Development Healthcare Value Solutions IMS Consulting Group Supply Mgmt G.T.S.O. Business units H.R. & Admin Legal Finance G.P.S.

19. The LeanSigma® 4-day course helps you to be an effective facilitator. Workshop Objectives: Introduce Lean Principles and Tools Give tips and techniques for facilitation, brainstorming and team dynamics Provide “hands-on” experience with elements of Kaizen Understand your role in the Lean culture 1-19

20. Four-day training is a first step toward certification. • Observe one kaizen • Co-facilitate one kaizen (someone else will be the lead facilitator) • Be the lead facilitator for 2 kaizens Facilitate Attend 4-day training Pass exam Facilitators spend a minimum 15% on Lean efforts

21. Agenda DAY 1 DAY 3 • Introductions • Time-based strategy • Simulation Round 1 • Voice of the customer • Waste • Just in Time concepts • Simulation Re-engineering • Process Smoothing • Jidoka • Simulation Round 2 • Measuring Lean Success • Continuous Improvement DAY 4 DAY 2 • Process Mapping • Simulation Re-engineering • Kaizen • Facilitation Principles – Tools –Application 1-21