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How to participate in LibQUAL+ and effectively utilise the data - PowerPoint PPT Presentation


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How to participate in LibQUAL+ and effectively utilise the data. Tips for participating. Use a large sample Promote the survey to help increase the response rate Online Email Posters Notices in college newsletters etc. Tips for participating.

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tips for participating
Tips for participating
  • Use a large sample
  • Promote the survey to help increase the response rate
    • Online
    • Email
    • Posters
    • Notices in college newsletters etc.
tips for participating1
Tips for participating
  • Allow enough time to collect demographics data
  • Exploit all areas of help and advice
    • ARL Web site & discussion list
    • JISCMail discussion list
    • Each other
    • Us!
analysing the data
Analysing the data
  • Internal:
    • Difference between user groups
  • External benchmarking
    • SCONUL Cohort
    • Individual similar institutions in the UK
    • Average scores from the largest US participants
    • Individual similar institutions in the US
slide5
LISU
  • LISU Commissioned by Cranfield University to do further analysis
  • Examine and comment on Cranfield’s results
  • Provide analyses for each campus
  • Analyse by selected demographics
  • Compare to other UK participants
  • Compare to selected US libraries
slide6

Kings Norton

RCMS

MIRC

Perceived > desired

Perceived > minimum

Perceived < desired

Perceived < minimum

Silsoe

core dimensions
Core dimensions

Overall total

  • Cranfield vs UK
    • Similar minimum & desired
    • Higher perceived
  • Cranfield vs US
    • Lower minimum & desired, similar perceived
  • UK vs US
    • Lower minimum, perceived and desired
utilising the data results
Utilising the data - results
  • Reports
    • To senior management
    • To Library User committees
    • Quality department
    • Academic departments
    • Supporting departments (Computing)
    • For annual report
    • Newsletters
    • Inspectorate
utilising the data results1
Utilising the data - results
  • Presentations
    • Learning centre staff
    • Senior management
  • Web pages
  • Displayed on notice boards
  • Focus groups created to tackle specific issues raised by survey findings
utilising the data free text comments
Utilising the data - free text comments
  • Communicated to Library staff
  • Notice boards
  • Web pages
  • Reports to management and committees
acknowledgements
Acknowledgements
  • LISU
  • Selena Lock, R&D Officer, Cranfield University
  • All SCONUL LibQUAL+ Participants
j stephen town

J. Stephen Town

Director of Information Services

Royal Military College of Science

Deputy University Librarian

Cranfield University

j.s.town@cranfield.ac.uk