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PROMOTING INVOLVEMENT AND ENGAGEMENT. ADDING VALUE TO QUALITY IMPROVEMENT Professor Bob Sang, London South Bank University. Involvement &/or Engagement. Historically ‘Involvement’ has been a matter of structures, roles, and methods (eg Councils, memberships, surveys,etc)

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promoting involvement and engagement

PROMOTING INVOLVEMENT AND ENGAGEMENT

ADDING VALUE TO QUALITY IMPROVEMENT

Professor Bob Sang,

London South Bank University

involvement or engagement
Involvement &/or Engagement
  • Historically ‘Involvement’ has been a matter of structures, roles, and methods (eg Councils, memberships, surveys,etc)
  • ‘Engagement’ is new: It is a working partnership entailing robust critical friendship
the changing context why bother
The Changing Context: Why Bother?
  • ‘Improvement’ = Clinical Effectiveness,Plus
  • The Era of Complexity and Long-term Conditions
  • ‘Plus’ = Active, Informed, Patient Engagement
  • ‘Involvement’ is a legal duty
involvement or engagement4
Involvement &/or Engagement
  • ‘Involvement’ informs established arrangements
  • ‘Engagement’ works at four levels:
    • Self management (eg the Expert Patient Programme
    • Continuous Improvement (at the Frontline)
    • Local Planning & Commissioning (eg Priority Setting)
    • Governance and Accountability (eg Regulation & Inspection)
key principles
Key Principles
  • Start with the day-to-day realities
  • We are all in this together
  • Everybody can learn ‘Engagement’
  • Open, Honest, Supportive, and Critical
  • ‘No Spin’
implications for nurses
Implications for Nurses -
  • Relationships first; Issues second (B. Taylor)
  • Caring is a two-way street
  • Key role in Recovery ….
  • Working (& Learning) Together for Improvement
slide11
Over to You

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