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Quality Management

Contents. Introduction. History. The Quality Management ConceptQuality according to ISO 9000:2000 normQuality management principlesNorm Requisites for a QMS implementationModel of a QMS ISO 9001:2000Quality CostsReliabilityMain Statistical Tools. Introduction . QUALITYCapacity of a p

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Quality Management

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    1. Quality Management

    2. Contents Introduction. History. The Quality Management Concept Quality according to ISO 9000:2000 norm Quality management principles Norm Requisites for a QMS implementation Model of a QMS ISO 9001:2000 Quality Costs Reliability Main Statistical Tools

    3. Introduction QUALITY Capacity of a product or service to satisfy the consumer’s needs. QUALITY WARRANTY Pre-established and systematic actions necessary to assure that a product or service will satisfy the defined demands concerning quality. QUALITY POLICY General objectives and orientations of a company concerning quality as defined by top management.

    4. Introduction ACCREDITATION Procedure through which un authorized organism com recognizes formally that: An organization or person. is competent to perform determined tasks

    5. Introduction CERTIFICATION Procedure through which a third part provides a written warranty that a product a process or a service is according to established specifications

    6. Introduction ADVANTAGES OF CERTIFICATION (To the company) It leads to company organization Respects European quality rules Is audited by specialized entities Assures quality to the clients Selects suppliers Outstands quality when comparing with company’s competitors Reduces the clients’ audits Decreases the non-quality costs

    7. Evolution of Quality Concept

    8. Typical organization before 1st World War

    9. Organization after 1st World War

    10. Organization after 2nd World War

    11. From Post 2nd World War to nowadays

    12. During time period of 1960/73, competition increased and markets expansion was much more weak. From Post 2nd World War to nowadays

    13. Japan Innovates with Quality

    14. From Excellency to Reengineering

    15. The Quality Management Concept

    16. SOME NOTIONS ABOUT WHAT QUALITY REALLY IS

    17. THE CAPABLE ORGANIZATION (oriented to results)

    18. THE CAPABLE ORGANIZATION (In cycle of success)

    19. CAPABLE ORGANIZATION ( Is not in the cycle of unsuccessfulness)

    20. About Training

    21. FAMILY OF NORMS ISO 9000:2000

    22. QUALITY MANAGEMENT ACCORDING TO ISO 9001:2000

    23. PRINCIPLES OF QUALITY MANAGEMENT

    24. PRINCIPLES OF QUALITY MANAGEMENT

    25. PRINCIPLES OF QUALITY MANAGEMENT

    26. PRINCIPLES OF QUALITY MANAGEMENT

    27. PRINCIPLES OF QUALITY MANAGEMENT

    28. PRINCIPLES OF QUALITY MANAGEMENT

    29. PRINCIPLES OF QUALITY MANAGEMENT

    30. PRINCIPLES OF QUALITY MANAGEMENT

    32. ISO 9001:2000 Requirements Chapters Ex: 8-”Measurement, analysis and improvement” Clauses Ex: 8.2-”Monitoring and Measurement” Sub-clauses Ex: 8.2.2-”Internal audits” Requirements Ex: “An organization should conduct internal audits to determine if...”

    33. ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS 4 Quality Management system 4.1 General Requirements 4.2 Documentation Requirements 4.2.1 General 4.2.2 Quality Manual 4.2.3 Control of documents 4.2.4 Control of records

    34. ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS 5 Management responsibility 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning 5.4.1 Quality objectives 5.4.2 Quality management system planning 5.5 Responsibility, Authority and Communication 5.5.1 Responsibility and authority 5.5.2 Management representative 5.5.3 Internal communication 5.6 Management Review 5.6.1 General 5.6.2 Review input 5.6.3 Review output

    35. ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS 6 Resource Management 6.1 Provision of resources 6.2 Human Resources 6.2.1 General 6.2.2 Competence, awareness and training 6.3 Infrastructure 6.4 Work environment

    36. ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS 7 Product Realization 7.1 Planning of product realization 7.2 Customer-related processes 7.2.1 Determination of requirements related to the product 7.2.2 Review of requirements related to the product 7.2.3 Customer communication 7.3 Design and development 7.3.1 Design and development planning 7.3.2 Inputs to design and development 7.3.3 Outputs to design and development 7.3.4 Revisions of design and development 7.3.5 Verification of design and development 7.3.6 Validation of Inputs to design and development 7.3.7 Control of changes in Inputs to design and development

    37. ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS 7 Product Realization 7.4 Purchasing 7.4.1 Purchasing process 7.4.2 Purchasing Information 7.4.3 Verification of purchased product 7.5 Productions and service provision 7.5.1 Control of production and service provision 7.5.2 Validation of process for production and service provision 7.5.3 Identification and traceability 7.5.4 Customer Property 7.5.5 Preservation of product 7.6 Control and monitoring of measuring devices

    38. 8 Measurement, analysis and improvement 8.1 General 8.2 Monitoring and measurement 8.2.1 Customer satisfaction 8.2.2 Internal audit 8.2.3 Monitoring and measurement of process 8.2.4 Monitoring and measurement of product 8.3 Control of nonconforming product 8.4 Analysis of data 8.5 Improvement 8.5.1 Continual improvement 8.5.2 Corrective action 8.5.3 Preventive action ISO 9001:2000 QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS

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