1 / 22

GSA’s Telework IT Transformation

GSA’s Telework IT Transformation. Presenter: Jim LeVerso GSA OCIO, Director, Mobile Workforce Staff Jim.leverso@gsa.gov. Agenda. …In the Beginning From ‘whence’ we came FAST FORWARD!!! GSA’s Telework ‘Reboot’ GSA’s New Mobility Vision Executive Leadership Agency Strategy

zeroun
Download Presentation

GSA’s Telework IT Transformation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. GSA’s Telework IT Transformation Presenter: Jim LeVerso GSA OCIO, Director, Mobile Workforce Staff Jim.leverso@gsa.gov

  2. Agenda • …In the Beginning • From ‘whence’ we came • FAST FORWARD!!! GSA’s Telework‘Reboot’ • GSA’s New Mobility Vision • Executive Leadership • Agency Strategy • Powerful Challenges • Telework Week, GSA Headquarters Buildout, Snowmagedans, power outages, and so on… • IT Responds… Here’s How!

  3. …In the Beginning • Regional Telework solutions to an Enterprise problem • Every Region had their own solution • New England Region Experience - 1999 • The Program Startup • Infrastructure readiness • Remote user Training • Early Integration with COOP • The BIG Test – 2004 Democratic Convention • …Now FAST FORWARD 11 Years!

  4. A new Administrator Brings new Challenges • Martha Johnson’s arrival brought a challenge • Challenge to ‘reboot’ our Telework program • New Mobility Vision • Significant support from senior mgmt • Standup of Telework PMO to ‘drive the bus’ • New, significant challenges and reasons to succeed • Telework Week Goals • HQ Buildout • DC Snowstorms • Response to new Telework Legislation • GSA’s desire to be a leader in Telework

  5. GSA’S EXTREME CHALLENGE

  6. LEADERSHIP

  7. We’re Leading: Top of the House Priority “Work is what you do, not where you are. GSA is about workplaces: your geographic and your electronic address.”

  8. TELEWORK WORK Virtual Work Electronic Office Blackberry Laptop Remote Work Flexible Workspace Wireless Mobile Work Remote Mail

  9. TeleworkPMO

  10. …So “IT”, Make it happen!

  11. The IT Challenge - We call it ‘A3” ‘Anytime, Anywhere on Any Device’ User access • In a nutshell, our internal IT challenge to support enhanced Telework had to, simultaneously: • “Keep the lights on” • Enhance the infrastructure • Research and rapidly implement mobility tools • Ensure security of agency data and IT assets • Respond to rapid changes in user requests for IT • Encourage innovation • Learn how NOT to say NO!

  12. How did we do that?? Use the best of what we had… Server based/thin client computing Enterprise class VPN solutions Add onto what we already knew… Security is key User AND Staff Training is key Running applications on low bandwidth can be tricky Break old habits and morph IT into an organization that: Engages with the business, Can work outside of the box, Learns to work with and not fight the consumerization of IT Balances IT security with ‘anywhere’ A3 data access Works to foster a Self Service user support model IT is still learning to live in this brave, new world!

  13. We live in a 24/7, always connected mobile world

  14. Technology: Google Tools and Soft Phone …Laptops …Cloud Email & other products …Chat/IM …Desktop VTC, Video Chat …Web Conferencing, Whiteboard …Remote Support Tools …Tablets, Netbooks, ‘iThings’ …VoIP Hard and Softphones …Bluetooth, WiFi, MiFi, hotspots …3G, 4G, WiMax …and the list goes on!!

  15. Technology: Moving to the CloudEmail First…What’s Next?

  16. The ‘Elephant in the Room’ – IT Security • Balancing the ‘I want it now’ mentality with IT Security requirements • Maintaining control in an unmanaged, wireless, “Wild, Wild West” • Ensuring that 2 factor authentication is part of our access solutions • Allowing our SAISO to sleep at night…. • How are we working to address these??? • VPN solutions available for ALL portable devices • Server Based Computing/Thin Client availability for ALL devices • Integration of Mobile Device Management on ALL portable devices • Use of card and non-card based 2 factor solutions for ALL remote connections • Additional user training on how to secure GSA assets and data

  17. IT Self Service – Using the Apple Support Model

  18. The IT Bottom Line… • Learning how to support a totally mobile workforce • Learning how to handle rapid innovation • Learning how to handle LESS control over every aspect of the user experience • Learning how to do it all with shrinking budgets • …Is an EVOLUTION and not a REVOLUTION • Start thinking about it now, because it IS coming to your agency, and sooner than you think!

  19. Questions

More Related