Information management and social media
Download
1 / 36

Information Management and Social Media - PowerPoint PPT Presentation


  • 65 Views
  • Uploaded on

Information Management and Social Media. Jesse Wilkins, CIP, CRM, IGP AIIM International 24 April 2014.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Information Management and Social Media' - zenia


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Information management and social media

Information Managementand Social Media

Jesse Wilkins, CIP, CRM, IGP

AIIM International

24 April 2014


Information management and social media

  • "Despite the euphoria of Internet enthusiasts and the hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the webmeisters persuade us otherwise, we'll hang on to our CDs and floppies, along with the aperture cards and other imaging artifacts that have served our corporate and personal purposes so cost-effectively in the past."


Social everywhere
Social everywhere hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

  • 1,330+ years worth of time spent every day on Facebook.

  • 1.1B Facebook users.

  • 50% log in on any day.

  • 300M photos uploaded per day.

  • And…

  • Twitter and LinkedIn and Pinterest and Google+ and Tumblr and Flickr and Instagram and Myspace(!) and Livejournal and Orkut and Yammer and blogs and millions of private social networks and


Agenda
Agenda hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

  • Information governance and social media

  • The social media governance framework

  • Using social media safely and effectively


Information governance and social media

Information governance hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the and social media


Information governance defined
Information governance defined hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

  • “…Specification of decision rights and an accountability framework to encourage desirable behavior in the valuation, creation, storage, use, archival and deletion of information.”

    Source: Gartner


Information governance framework

Data architecture hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

Data quality management

Classification & metadata

Information lifecycle management

Audit information, logging & reporting

Information governance framework

  • Organizational structures

  • Stewardship

  • Policy

  • Value creation

  • Data risk management & compliance

  • Information security & privacy


Governance
Governance? hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


Governance1
Governance! hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


New types of content
New types of content hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


New devices
New devices hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

Image source: Ted Eytan, http://www.flickr.com/photos/taedc/8714927697/


Consumerization of it
Consumerization hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the of IT


Third party content creation
Third party content creation hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


Third party hosting
Third party hosting hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


Professional vs personal
Professional vs. personal hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the

  • Devices

  • Accounts

  • Services


The social media governance framework

The social media governance framework hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


Information management and social media

Prohibition is not realistic hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.…until the


Information management and social media

“A new class of company is emerging—one that uses collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

We call this new kind of company the networked enterprise.”


Why a governance framework
Why a governance framework? collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Ensures that employees know what is expected of them

  • Provides guidelines for being more effective

  • Reduces risk of someone posting inappropriate content

  • Addresses legal and operational concerns


The governance framework
The governance framework collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Management

    • Strategic roles and responsibilities

  • Organization

    • Groups and structures required to manage information

  • Policy and procedures

    • Processes and standards for managing information


Roles and responsibilities
Roles and responsibilities collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • IT

  • Legal

  • HR

  • Communications

  • RM

  • Etc.


Check the service level agreements
Check the service level agreements collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


The social media policy
The social media policy collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Social content is just another form of content

  • Policy should provide a framework applicable to most or all social media tools – and to other content/communication-related technologies as well

  • DON’T write a Facebook policy, a Twitter policy, etc.


Identify security issues
Identify security issues collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Security

  • Privacy and confidentiality

  • Intellectual property

  • Other sensitive topics or resources


What to keep
What to keep? collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Determine whether social media content needs to be kept:

    • Is it legally required?

    • Is it business-related?

    • Does it add value?

    • Is it unique?


How should it be kept
How should it be kept? collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • In the native service

  • Snapshots

  • Archived periodically

  • Archived/captured on the fly

    • In bulk

    • By keyword/account

  • Captured prior to publication

    • Review


Social media migration
Social media migration collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • Between services

  • When a service shuts down


Using social media safely and effectively

Using Social Media collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers. Safely and Effectively


Figure out where you are
Figure out where you are collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


Develop a plan
Develop a plan collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


Apply extrapolate create
Apply, extrapolate, create collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


Training training training
Training, training, training collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


Consider enterprise versions
Consider enterprise versions collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


Implement a compliance solution
Implement a compliance solution collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

  • And many others


Questions
Questions? collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.


For more information
For more information collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers.

Jesse Wilkins, CIP, CRM, IGP

Director, Research and Development

AIIM International

+1 (720) 232-9638 direct

jwilkins@aiim.org

http://www.twitter.com/jessewilkins

http://www.linkedin.com/in/jessewilkins

http://www.facebook.com/jessewilkins

http://www.slideshare.net/jessewilkins