1 / 1

Integrated Communication Workflow for Agents and Supervisors in CUCM Environment

This document outlines the communication workflow integration between different components, including VXML Gateways, CUCM, and agent/supervisor operations. It details how these systems interconnect and interact via LAN, enhancing operational efficiency. The architecture employs robust programmability to streamline processes, leverage CVP functionalities, and optimize call handling, ensuring seamless communication across networks. This comprehensive overview is essential for IT professionals managing voice systems and telephony solutions within CUCM environments.

zenda
Download Presentation

Integrated Communication Workflow for Agents and Supervisors in CUCM Environment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2821 2821 SITE1 SITE2 AD CVP1 CVP2 PROGGER CVP Ops Console PROGGER VXML GW VXML GW AW CUCM CUCM IM2 LAN TO LAN CUCM 12MB IM1 Agents/Supervisors

More Related