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TELEPHONING / ON THE PHONE OBJECTIFS -          Etre capable d’exprimer des conseils. -          Connaître le vocabulair

TELEPHONING / ON THE PHONE OBJECTIFS -          Etre capable d’exprimer des conseils. -          Connaître le vocabulaire lié au téléphone (texte + listes).

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TELEPHONING / ON THE PHONE OBJECTIFS -          Etre capable d’exprimer des conseils. -          Connaître le vocabulair

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  1. TELEPHONING / ON THE PHONE OBJECTIFS -          Etre capable d’exprimer des conseils. -          Connaître le vocabulaire lié au téléphone (texte + listes). -          Etre capable d’utiliser les comparatifs en anglais ; ainsi que les structures correspondant au français ‘plus … plus’ et ‘moins … moins’. -          Connaître l’alphabet et les chiffres en anglais. (indispensable pour le téléphone!!) -          Etre capable de comprendre une conversation téléphonique professionnelle. -          Etre capable de répondre au téléphone de manière professionnelle. -          Etre capable de téléphoner de manière professionnelle.

  2. Etiquette ['etiket]: formal rules of polite behaviour in society or among members of a profession. A scowl [skaul] (// now): a bad-tempered or angry look on the face.

  3. Find the equivalents or translations in the text : compte tenu de the quantity of time alone l’autre bout du fil avoir l’air chaleureux avoir l’air triste / monotone encourager / donner un coup de fouet considering the amount of time by oneself / on one’s own the other end of the line to sound warm to sound dreary[ÇdröWrö] to lift / to boost

  4. Purpose of the journalist Are telephone techniques instinctive ? The journalist’s advice to the reader voice posture and expression ADVICE : He advises us to / not to + BV … He suggests we should / we shouldn’t + BV … We should / shouldn’t + BV … We ought to / we ought not to + BV … +++ STRONGER We’d better / we’d better not + BV …

  5. Telephone attitude and etiquette Considering the amount of time you are likely to spend on the telephone before you die, why not learn to use it well? On the telephone your speech has to stand by itself. You cannot distract attention from its defects by the dimple in your cheek or the twinkle in your eye. You telephone voice is your own ambassador.

  6. Telephone attitude and etiquette Considering the amount of timeyou are likely to spend on the telephone before you die, why not learn to use it well?On the telephone your speech has to stand by itself. You cannot distract attention from its defects by the dimple in your cheek or the twinkle in your eye. You telephone voice is your own ambassador.

  7. Don't shout! Think of the phone as an ear, not an ear trumpet. But even in the quietest telephone conversa- tion, you must support you voice. Remember to speak with energy, vitality, and enthusi- asm. Otherwise you may sound dreary, defeated, negative.

  8. Don't shout! Think of the phone as an ear, not an ear trumpet. But even in the quietest telephone conversa- tion, you must support you voice. Remember tospeak with energy, vitality, and enthusi- asm. Otherwise you may sound dreary, defeated, negative.

  9. How do you look on the telephone? Though the person on the other end of the telephone wire cannot see you, your voice will give him a picture of you. It is difficult to sound warm on the telephone if you are scowling. By the same token, if you smile as you talk, the wire will transmit the smile. You telephone voice reveals your physical demeanor to an astonishing degree. The listener may be able to tell if a woman is wearing her false eyelashes; since they give her a lift, they give a lift to her voice.

  10. How do you look on the telephone? Thoughthe person on the other end of the telephone wire cannot see you, your voice will give him a picture of you. It is difficult to sound warmon the telephone if you are scowling. By the same token, if you smile as you talk, thewirewill transmitthe smile. You telephone voice reveals your physical demeanor to an astonishing degree. The listener may be able to tell if a woman is wearing her false eyelashes; since they give her a lift, they give a lift to her voice. ?

  11. Your telephone voice tells clearly whether your mouth is turning down, or up. The friendlier you feel, the friendlier you will sound; and friendliness, whether in social or business situations, is a useful tool. Putting a mirror by the telephone, and check your expression when you talk.

  12. Your telephone voicetells clearly whether your mouth is turning down, or up. The friendlier you feel, the friendlier you will sound; and friendliness, whether in social or business situations, is a useful tool. Put a mirror by the telephone, and check your expression when you talk. friendliness / friendly FRIEND useful the opposite : useless

  13. COMPARATIFS / SUPERLATIFS Comparatif d’infériorité: Less + adj + than > Peter is less tall than John (= moins … que) !!! On utilisera plutôt : Peter is not as tall as John. (= pas autant … que / pas aussi … que) Comparatif d’égalité : as + adj + as > John is as tall as Peter (= autant … que / aussi … que) Terminaison en y / er / ow : -er (than) ‘happier (than)’ / ‘shallower (than)’ / ‘cleverer (than)’ Autres terminaisons : (more … than) ‘more mature (than)’ • er (than) • ‘Lucie is nicer than Jane.’ More … (than) ‘The blue chair is more comfortable than the black one.’ Terminaison en y / er / ow : the -est ‘the happiest’ / ‘the shallowest’ / ‘the cleverest’ Autres terminaisons : (the most + adj) ‘the most mature’ The + adj ‘this is the most comfortable armchair’ the -est ‘John is the tallest in his class’

  14. COMPARATIFS / SUPERLATIFS Comparatif d’infériorité: Less + adj + than > Peter is less tall than John (= moins … que) !!! On utilisera plutôt : Peter is not as tall as John. (= pas autant … que / pas aussi … que) Comparatif d’égalité : as + adj + as > John is as tall as Peter (= autant … que / aussi … que) Terminaison en y / er / ow : -er (than) ‘happier (than)’ / ‘shallower (than)’ / ‘cleverer (than)’ Autres terminaisons : (more … than) ‘more mature (than)’ • er (than) • ‘Lucie is nicer than Jane.’ More … (than) ‘The blue chair is more comfortable than the black one.’ Terminaison en y / er / ow : the -est ‘the happiest’ / ‘the shallowest’ / ‘the cleverest’ Autres terminaisons : (the most + adj) ‘the most mature’ The + adj ‘this is the most comfortable armchair’ the -est ‘John is the tallest in his class’

  15. EFFECTIVE ? SULKY NICE FRIENDLY AGGRESSIVE WARM MONOTONOUS HAPPY

  16. The right word: 1 phone boxes 2 directory 3 pick up 4 reverse charge call / collect call 5 dial [daöWl] 6 operator 7 area code 8 pay tone 9 enquiries 10 ring off 11 hold the line 12 engaged / busy 14 extension 15 subscribers

  17. Translation 1 Hold on, I’ll put you through to extension 309 2 I am sorry sir, Mr Holmes is away until Monday 3 When you hear the dialling tone, you’ll be able to dial your number 4 Thanks for calling 5 Who’s calling ? 6 Sorry Madam, Mr Parker is in a meeting 7 JE speaking 8 Could you spell your name, please ? 9 It’s a bad line, I can hardly hear you 10 Do not hesitate to make a reverse charge call / a collect call

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