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1. Linear-K
2. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Agenda The Maintenance market and its challenges
Linear-K
Description
Products
Benefits
Demo
Additional Perspective – IAI-MHT
Q&A
3. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Challenges in Maintenance Service-related costs are too high
Equipment downtime costs
Direct service costs - wasted technician time, wrong fixes
Indirect costs - unhappy customers, lost opportunities
Maintenance is based on skills - not on best practices
Gaps between diagnosis/troubleshooting by different technicians
Conflicting, missing or too much information
No collaboration and information sharing among technical staff
4. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Maintenance:Status vs. Challenges
5. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved What is Linear-K? A state of the art Interactive Electronic Technical Manuals (IETM) authoring tool
Definition of IETM - All information & tools required to perform maintenance
Classes of IETMs
6. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K
Enables creating Class IV+, web-based, “end to end” solutions for integrated technical and maintenance content
Resulting solutions are filtered by user role and equipment effectivity.
ALL the relevant information
ONLY the relevant information
FULLY integrated at the disposal of field staff
7. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K Products
Linear-K Editor – for building solution packages
Used by Technical writers to create and integrate content
Linear-K Interactive Solutions – for accessing the content in the field
Used by field engineers and technicians for maintenance and training
8. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Documents to Interactive Content
9. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K Editor Suite - Features Powerful Application Generator
Produces Class IV+ level IETMs
Usage of standard authoring tools
Powerful import utilities
Catalog creation and linking to content
Sophisticated consistency checks
Indications for updates
Use OCR for scanned drawings
10. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K User Package The resulting content consists of several modules:
CATALOG
DESCRIPTION AND OPERATION MANUALS
MAINTENANCE MANUAL
ELECTRICAL DRAWINGS
FAULT ISOLATION
Modules are interconnected at all content levels, enabling immediate access to related information.
Access to data is fully filtered on roles and effectivities
Open platform - integrates with enterprise systems – PLM, ERP, training systems, etc
Provides indications of latest revision
11. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K User Packageadditional features Enhanced usability
Personal sticky-notes
Personal bookmarks
Searches
Context-based help
Technology
Zero client install - usage of standard web browser
Fully modular
Standalone or web-based
Uses XML and standard media formats
12. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Linear-K – Main Benefits To End User
Decrease in asset downtime and maintenance costs
Elimination of errors in operation, maintenance and training
Cost savings through improved knowledge transfer
To Editor
Ease in converting existing content to electronic documentation
Usage of standard authoring and cataloging tools, with the resulting content going into Linear-K
Improved Quality of results – automated checks
To Both
Support for military and industrial standards
Built-in implementation of the business processes involved in documenting, operating and maintaining equipment
13. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Partnership with IAI Linear-K in its second generation, completed in September 2003.
Developed in close cooperation with MHT/ Israeli Aircraft Industries
Selected by IAI as the tool of choice for electronic documentation
IAI provides the IETMHT product, a specially customized version of Linear-K
14. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Some Linear-K Customers IAI
IAI MHT
IAI ELTA
IAI MALAM
IAI MALAT
Israeli Air Force
Israeli Defense Forces - Signal Corps
The Belgian Army
El Al - Israel Airlines
SONACA S.A. (Belgian aerospace manufacturer)
15. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Runtime Demo
16. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Editing Demo
17. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved Additional Perspectivefrom IAI
18. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved
19. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved DESCRIPTION AND OPERATION MANUALS The contents tree on the left
Displays the different subjects in the manual.
Windows-explorer look and feel
Selecting a subject displays its description.
Simple navigation in manuals
Various search methods
Bookmarks
Personal notes
20. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved CATALOG The user can display multiple Illustrated Parts Catalogs
The item list on left
Figures and details for every item on the right
The zoom toolbar and the selected item’s properties at bottom
Searches in the Product Tree
More Info popup
Navigation to breakdown and next higher assembly
21. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved MAINTENANCE MANUAL The user gets guidance for carrying out tasks using the relevant information and can navigate through them
Task concept
Subtasks
Contents tree
Caution alerts
22. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved DRAWINGS The user can navigate the drawings, trace wires, add notes and bookmarks and carry out automatic troubleshooting in electrical systems.
The Locator
Wire Tracing using the illuminator
23. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved FAULT ISOLATION The system guides the technician to find the root cause of a problem by using fault isolation
Corrective action recommendation
Detection of correct symptoms
Verification that the malfunction is fixed
24. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM - Catalog
25. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM - Manuals
26. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM - Maintenance
27. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM - Drawings
28. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM – Fault Isolation
29. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Doc to IETM – Training Interface
30. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved What is an IETM? An IETM is a system that contains all information required by technicians to perform system maintenance in addition to the tools that make this maintenance easily accessible and manageable.
Classes of IETM
Class 0 - Paper with multiple volumes not linked or integrated. Maintainer searches for data. High false removals rates probable.
Class I/II - Page turners and scrolling documents with indexing and some hyper linking. Maintainer searches for data. High false removals rates probable.
Class III - SGML-tagged documents, some level of intelligence added, hyper linking through linear structure. Maintainer searches for data. High false removals rates probable.
Class IV - Authored directly to database for interactive electronic output, authored for maximum viewing ease. False removal rates non-existent, hierarchical structure.
Class V - IETM linked to EQUIP and/or maintenance network, integrates with equipment diagnostics and expedites, troubleshooting, spares ordering and maintenance planning for increased equipment availability
31. © 2003-2006 KMI Software Systems Ltd. All Rights Reserved From Documents to Interactive Content