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The Customer Service Platform: Putting patients in control

The Customer Service Platform: Putting patients in control. The NHS Apps Store Health Apps that have been tested by the NHS for the health consumer. NHS 111 Customer feedback line, together with bedside and online feedback, will publish real time flow of patient experience.

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The Customer Service Platform: Putting patients in control

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  1. The Customer Service Platform: Putting patients in control • The NHS Apps Store • Health Apps that have been tested by the NHS • for the health consumer • NHS 111 Customer feedback line, together with bedside and online feedback, will publish real time flow of patient experience • NHS 111 will make it easier for consumers to give feedback via text, email or phone.

  2. Customer service platform – the benefits • Good information services but handoffs between different services are frequent • Ability to make comments that are transparent, but is online only • Ability to make comments on the phone, by text or email • Somewhere to get health apps that are safe and enable transactions • Able to transact using NHS Apps store • Public aware of transactions available • demand now patient led Full empowerment of health consumers Drives performance, increases peer to peer support and health outcomes Phase 3 Phase 1b • Transaction Apps developed with industry NHS seeded investment to stimulate and support the Market Phase 1a • New fully integrated platform in place • Coherent Directory of services Current • 111 feedback line • NHS Apps Store • Greater integration between services • 111 • NHS Choices • NHS Direct • Local NHS services 2012/13 Q1 2013/14 Q3 2013/14 2014/15 NHS | Presentation to [XXXX Company] | [Type Date]

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