1 / 55

e-Jaalakam

e-Jaalakam. Dr Nirmala Padmanabhan Associate Professor Department of Economics St. Teresa’s College, Ernakulam, Kerala nirmalap1@gmail.com , 0484 4020303. What is e–Jaalakam ?. Taking e- Governance to the masses By Department of Economics,St. Teresa’s College, Ernakulam, Kerala

zagiri
Download Presentation

e-Jaalakam

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. e-Jaalakam Dr Nirmala Padmanabhan Associate Professor Department of Economics St. Teresa’s College, Ernakulam, Kerala nirmalap1@gmail.com, 0484 4020303

  2. What is e–Jaalakam ? • Taking e- Governance to the masses • By Department of Economics,St. Teresa’s College, Ernakulam, Kerala • with technical support from, Kerala State IT Mission & State e-Governance Mission Team-Kerala • Project for promoting social/ gender inclusion in e- Governance • Enhances people’s capability to live in an e-society. • Generates demand for e- Governance services promoting measurable, accountable and responsible governance.

  3. Why e-Jaalakam? • Kerala has put in place various e- governance initiatives but Public unaware of most of these • Even if aware , do not which reliable site to access and how to access services • People still go to Village/ other Govt office and queue up to get services .This process excludes the disabled, elderly and women who have constraints on mobility. • Kerala women lag far behind in autonomy and decision making.e-Jaalakam intended to open an e- world beyond facebook, gmail and information search to girls and empower them to be self reliant

  4. Three phases and Various Citizen Engagement Tools

  5. Phase 1- Genesis of e-Jaalakam September 2012- June 2013 • A workshop on e-Governance • Assessment of awareness of e-Governance services among students c) Trial awareness sessions in St. Teresa’s College

  6. a)Workshop on e- Governance • 2 day Workshop on e- Governance, Sept 19-20, 2012 • Sponsored by KSITM • Training by State e- Governance Mission Team- Shri M.B.Jayachandran, Principal Consultant and Head, Vinod Raj & Krishnakumar, Consultants Programme Management, SeMT-Kerala

  7. Grooming of 20 e- Governance Master Trainers 2 day Workshop on e- Governance, Sept 19-20, 2012

  8. b) Brief Assessment of awareness of e-Governance services • Analysis of implementation of Sevana in Kerala- despite wide implementation very few people accessed. 5,25,185 and 5,22,345 birth registrations in 2011 and 2012 respectively, corresponding downloads 11,037 and 11,222 (http://www.infokerala.org ) • a small study undertaken to assess awareness of e-Governance among a sample of 70 students studying in first year bachelors programmes in St. Teresa’s College. using the net only for social networking and educational purposes

  9. c) Trial awareness sessions in St. Teresa’s College

  10. Databank of relevant sites- expanded to cover many suggested by Shri Sheikh Pareed, IAS, District Collector, Ernakulam • Training module prepared - Life Cycle approach as advised by Mr Josius Benny Kittan, Manager e- Governance, KSITM URL of sites facilitating easy access • Pamphlet providing URL of almost all important Govt sites

  11. Service Cycle for an e-citizen • Employment & Empowerment • Driver’s License • Passport/Visa • Travel • Aadhar • Ration card • Electoral Roll • e- district • Taxes • Marriage certificate • Court Case status • File search • Agriculture • Utility services • Police • School Admission • Scholarships • E-Learning • Examination results • Professional Admissions • Pension • Health insurance • Health care • Death certificate • Birth certificate • Health care

  12. Local self government Provides citizens with information and services of Panchayats, Muncipalities and Corporations. Services provided online include • Birth certificates http://lsg.kerala.gov.in/htm/main.php Civil Registrations

  13. Phase 2e- Jaalakam July-December 2013Campus to Community Phase in association with Federal Bank Ltd

  14. Training sessions for 15 civic groups covering around 1000 people Shared databank with various civic groups through training sessions Sessions organized for diverse groups - higher secondary students belonging to both Kerala State and Central Board streams, undergraduate and research students in colleges and universities, professionals, housewives and elected representatives of local bodies

  15. Federal Bank & St. Teresa’s College Presents With technical support from Kerala State IT Mission and State e-Governance Mission Team-Kerala e- Jaalakam

  16. Launch By Shri P. H.Kurian , IAS, Principal Secretary, IT Department, Kerala, ShriHibi Eden, MLAand Shri Sheik Pareeth IAS, District Collector

  17. Panampilly Nagar Welfare Association 19th July 2013

  18. GOVERNMENT HIGHER SECONDARY SCHOOL, EDAPALLY, 2.08.2013

  19. Representatives of Ernakulam District Residents Association Apex Council, Thiruvankulam Branch3.08.2013

  20. Providence College Calicut 23. 08.2013

  21. St. Dominic's College Kanjirapally19th September 2013

  22. Representatives of Various Panchayats at Ernakulam Social Service Society, Kacherippady, Sept 19, 2013

  23. Feedback on training session • Feedback collected from a sample of 100 persons from among them • asked to rate the e- Jaalakam databank using a three point rating scale • 60 % reported that they found it very useful while the remaining 40% rated it useful.

  24. Percentage of information in training session that was unknown to participants Source : primary data

  25. Public Demand For written instructions which will enable access when needed

  26. VivaraNidhi-A Citizen’s Handbook on e- Governance • literally handholds the public while accessing e- Governance services • all steps  detailed in  simple flow charts which even a layman can follow easily

  27. HOW TO ACCESS BIRTH CERTIFICATE ?

  28. Release of VivaraNidhi by ShriKapilSibal, Union Minister of Communication and Information Technology, Government of India

  29. Public demand for a handbook in Malayalam • Only 3- sites or so available in Malayalam • Aadhar site- not available in Malayalam • Vanitha commission -first page is in English • Have communicated citizen’s demand to the Government • Slow evolution into a true citizen engagement group- a minute step towards transformation of citizens from mere acceptors of services to demand generators who strive to influence the type and quality of services

  30. Phase 3e- Mithram and e- Jaalakam@School2014

  31. e- Jaalakam@ school • Project to educate 12, 000 students in class ten in 86 Government and State aided schools in Ernakulam Educational District • In association with IT@School, Department of General Education, Government of Kerala • Completed in January 2014

  32. Incorporated learning of Phase two • Universal tool not suitable for all age groups- Developed separate handbook for students • Difficulty in getting internet connection at the timing of training sessions- Training module which captured various sites with screen capture software

  33. Release of e- Mithram- students handbook on e- Governance

  34. Government Girls High school , Ernakulam

  35. Government Higher Secondary School

  36. Government High choolPanampilly Nagar

  37. LMCC High School

  38. St Mary’s High School

  39. SRV High School Ernakulam

  40. St Alberts School

  41. St Augustines

  42. St. Thomas Perumanoor

  43. Achievements of e- Jaalakam • Various Citizen Engagement Tools a) e- Jaalakamtraining module b) e- Jaalakam pamphlet c) VivaraNidhi- citizens handbook d) e-Mithram- students handbook e) e – Mithram training module • e- Governance literacy to around 1000 people/ families in second stage • Emergence of a Citizen Engagement Group 4) Creation of e-jaalakam chapters in three districts 5) e-Jaalakam @ School imparted e- Governance literacy to around 12000 students / 12000 families / indirectly reaching out to 48000 people

  44. Recognition From Outside The State • National e-Governance Division, Department of Electronics & Information Technology • Being considered for replication in Karnataka and Lakshwadweep, Andhra Pradesh • Administrative Training Institute. Mysore • Centre for Innovations in Public Systems (CIPS) • Madras Institute of Development Studies, Chennai

  45. Stall at 17 th National Conference on e-Governance - 30-31 January 2014

  46. Findings and Lessons learnt • Potential benefits of many e- Governance services to citizens remain unrealized due to lack of public awareness and capability to access these • The gender divide or age divide often cited in a digital world was not apparent in access of e- governance due to the fact that all were generally ignorant about these initiatives. • Public have a keen interest in learning such initiatives since they perceive benefits to themselves • Citizen engagement tools which demystify method of access and inspire confidence have inherent potential in promoting citizen participation in services • Different engagement tools need to be designed to meet the needs of diverse age and social groups • Availability of web pages and engagement tools in local language will go a long way in increasing usage of e- governance services

  47. Hurdle Strategy adopted • Lack of well defined content and difficulty in choosing among many services • Lack of financial resources • Tendency of educational institutions to confine activities to own campus • Tendency of people to forget demonstrations due to infrequent nature of usage. • Difficulty in sustaining interest of diverse age groups with a single handbook • Life cycle approach • Corporate Social Responsibility funds • Leverage the emphasis given to Social Outreach by UGC and NAACC • Design of a handbook which furnished methods of access in simple flow chart form • Design of different handbook for students as compared to the general one for citizens

  48. Hurdle Strategy adopted Translation of the handbook to Malayalam Handbooks and pamphlet have been uploaded on the webpage Citizen watch group will monitor make changes and upload on web pages periodically Linkage to established programme- IT@School Project, Government of Kerala • Ensuring utility to people not well versed with English language • Ensuring access to the public • Frequent developments/ modifications in services • Scalability

  49. Future Challenges • Vertical and horizontal reach out •  Institutionalization

More Related