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Patient and Family Advisory Council

Patient and Family Advisory Council

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Patient and Family Advisory Council

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  1. Patient and Family Advisory Council Jefferson Healthcare

  2. 2014 Strategic Plan Goal • “Develop and introduce a Patient and Family Advisory Council. • This was also in our 2013 plan but planning and executing the plan took much longer that we had originally thought Jefferson Healthcare 2014 Strategic Plan

  3. Barriers • Fear and Discomfort • Of sharing power and information • Of not choosing the right people • Competing Priorities • EPIC Implementation • Slow to involve Human Resources

  4. Planning • Assigned to our Service Excellence Committee • Developed a task force that consisted of Patient Advocate, CNO, Human Resources, Marketing, and Direct Patient Care Staff and our EVS Director • Began working on Goals and Outcomes for the PFAC

  5. Task Force Steps • Defined Goals and Role of PFAC • Drafted a Charter-Completion left for PFAC • Developed membership characteristics

  6. Recruiting • HR led this process • Advertisements • Website • Local Papers • Developed application • Screened to interview • Interviewed and Selected

  7. Qualities and Skill of Members • Ability to share insights and information about their experiences in ways that others can learn from • Sees beyond their own personal experiences • Shows concern for more than one issue or agenda • Demonstrates good listening skills

  8. Qualities and Skills of Members • Respects the perspective of others • Speak honestly and comfortably in a group • Interacts well with many different types of people • Works in partnership with others • Ability to share their story in a meaningful way

  9. Members • Staff • Patient Advocate (chair) • Administrative Assistant • Inpatient staff RN • Home Health staff RN • Pharmacy Tech • Financial Services Employee • Volunteer • Retired CRNA • Retired Nurse Ethicist • Retired Pharmaceutical Representative • Retired Psychologist • Business Owner

  10. On Boarding • Volunteer Status • Completed New Employee Orientation • PFAC Orientation

  11. PFAC OrientationMay 2014 Mission: Our mission is to serve as an advisory resource for Jefferson Healthcare on providing excellence in person centered care. Vision: The patient is at the heart of all decisions. The Jefferson Healthcare Patient & Family Advisory Council is dedicated to advancing comprehensive and compassionate health care. • Welcome by CEO and CNO and Commissioner • Introduction of members • Review draft Charter • Reporting Structure

  12. PFAC Committee Activities • Committee Member Observations • Intention of JHC employees to do good 100% • Implementation 75% • Charter review and refinement June, July 2014 • PFAC Rounds of Campus June 2014 • Viewed Patient Safety Video on Health Literacy

  13. Future Work • Input on new construction • Membership on other committees • Hospital Processes • Admission/Discharge • Patient Education • Care Partners • Review Issues that PFAC members themselves have experienced • Methodology for Receiving Hospital issues of concern

  14. Questions?