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Members capacity building Tools and approaches Ewa Bankowska SPM Program Manager. Bern, Switzerland, June 2010. Identified members needs. SPM understanding, management or staff buy-in From buzzword to solution : where and how to start? Developing priorities Solution: easy to implement

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Bern switzerland june 2010

Members capacity building

Tools and approaches

Ewa Bankowska

SPM Program Manager

Bern, Switzerland, June 2010


Identified members needs
Identified members needs

  • SPM understanding, management or staff buy-in

  • From buzzword to solution: where and how to start?

    • Developing priorities

  • Solution:

    • easy to implement

    • Cost effective

    • Not time consuming


Qat pratical solution for mfi
QAT: pratical solution for MFI

  • Discussing social goals

  • Diagnosing strengths and gaps in SPM and Client Protection

  • Prioritizing improvements

  • Staff understanding and buy-in

  • Preparing for social rating

  • Regularreview of SPM



Achievements
Achievements

  • 40 MFIs worldwide

    • ECA, Africa, Latin America, The Philippines

  • 20 MFIs trained

  • 4 associations trained, 3 in pipe line

    • MCPI, Sanabel, AMFA, AEMFI

  • 9 certified facilitators worldwide

  • SPTF User Reviews

  • 6 Principles of Client Protection included

  • SP ICCO Fund co-financing


Plans
Plans

  • Fine-tune client protection and gender

  • Transfer to more networks

  • Co-financing

  • Certification


Lessons learnt
Lessons learnt

  • Improving SPM takes time: 2-3 years

  • Be less ambitious: start with elements of SPM

  • Building local consultants capacity is challenging

  • Need to understand SPM by stakeholders


Bern switzerland june 2010

Microfinance Centre

Koszykowa 60/62 m. 52 00-673 Warsaw, Poland

Tel.: +48 22 622 34 65

Fax: +48 22 622 34 85

www.mfc.org.pl

Ewa@mfc.org.pl

Thank you!