Download
1 / 13
130 likes | 199 Views
Tawasol is a communication application allowing business owners to provide feedback on inspection visits via questionnaires. The platform includes a management dashboard for generating reports. Available on smartphones, web, and SMS, Tawasol aims to increase transparency, efficiency, and accountability in Jordan's inspection functions. It fosters open communication with the private sector and helps identify areas for improvement. The questionnaire covers various aspects of the inspection process and is designed for ease of use. The dashboard allows for monitoring responses and trends, enabling continuous improvement.
E N D
What is Tawasol? Tawasol = Communication • An application that enables business owners to provide feedback on inspection visits by responding to a short questionnaire • The application include a management dashboard that allows inspectorates to generate reports about the feedback received. Tawasol is available for use via smartphones (iOS and Android), the web, and SMS.
The Purpose of Tawasol • Increase transparency, efficiency and effectiveness of the inspection functions in Jordan • Establish open communication channels with the private sector • Promote the culture of accountability, dialogue and partnership with the private sector in Jordan • Help inspectorates identify strengths and areas of improvement, and introduce enhancements to their processes and procedures
Why “Tawasol” • Easy and simple to use • Available at any time • Confidentiality • Ability to generate reports and statistics • Fast growth of the telecommunication sector • The Higher Committee for inspection reform will view the reports and results achieved
Where to Find it • Download on your smartphone • Website: www.tawasol.gov.jo • SMS: send “Tawasol” or “تواصل” to 90800 for Zain, Orange, and Umniah
Participating Inspectorates • Greater Amman Municipality • Civil Defense Directorate • Ministry of Labor • More inspectorates will be added in the future
Questionnaire • Each questionnaire consists of around 10 questions that cover the following areas: • Effectiveness and efficiency of the inspection process • Inspector’s behavior, knowledge, and merits • Clarity and transparency of technical requirements • Number of questions is kept low to facilitate ease of use. • Questions are concise, mainly multiple choice, with the ability to add comments. • Questionnaire was designed in consultation with key inspectors, and the private sector. • Tool is flexible and includes skip logic, mandatory questions, and other features.
Dashboard • Inspectorates management and the Higher Committee can view individual and aggregate responses to questionnaires • Dashboards can be generated for questions and indicators allowing quick view of results and trends • Comparisons over time or per geographical location can be generated • Responses to free text questions or comments can be extracted
Sustainability and Continuity • Continuous promotion and marketing • Continuous update and/or addition of questionnaires to address specific issues and developments • Commitment by businesses to provide their feedback on inspection, whether positive or negative • Commitment by inspectorates to utilize the feedback received for the periodic and continuous improvement of inspection systems
