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SVCMC St. Vincent De Paul OTC. NIATx Report. Getting To This Point. Telephone Answering Protocol Screening and Intake Protocol Back-up Rotation of Intake Personnel Clinic Specific E-mail Address Standardized Outreach Letter Memorandum of Understanding. PLAN Increase Clinic Census.

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Presentation Transcript
getting to this point
Getting To This Point
  • Telephone Answering Protocol
  • Screening and Intake Protocol
  • Back-up Rotation of Intake Personnel
  • Clinic Specific E-mail Address
  • Standardized Outreach Letter
  • Memorandum of Understanding
plan increase clinic census

PLANIncrease Clinic Census

Increase the number of 2010 admissions over the number of 2009 admissions

do in reach initiative
DO“In-Reach” Initiative
  • Seek out the assistance of current patients in the recruiting process.
  • Notify all patients of the process verbally and by posted signs.
  • Develop processes to accurately log the number of new patients referred by current patients and which patients had made the referrals.
  • Institute a patient reward system.
study
STUDY
  • Comparison of the number of patients admitted between January and May of 2010 to the same period in 2008 and 2009.
slide6
ACT
  • Expand “in-reach” by educating all staff and patients on the “in-reach” concept and process.
  • Introduce “in-reach” to new patients as part of new patient orientation.
impact
IMPACT
  • Increased in admissions by 40% over 2009.
  • Increased census.
  • Increased billable weeks, resulting in increased revenue.