Introduction

1. Introduction E911 Automating SAG Validation

2. 1.0 Main Menu Main Menu Course Menu. *Note: The topic numbers are shown for development purposes only. Course topic number will not appear in final course. Introduction(1.0)* SAG Validation Routing Options(2.0)* Self-Check (3.0)*

3. 1.1 Introduction Introduction • Introduction • Training Objective • E911 Application Objectives • Using E911 – Assumptions • Overview • E911 Logon • E911 Landing Page

4. 1.1.1 Introduction Introduction Training Objective • Validate SAG addresses By the end of this course, you should be able to: ROCs throughout the country operate somewhat differently. Some ROC employees only validate SAG addresses or reconcile ALI 911 errors, while other ROC employees perform both functions. This training course is designed to provide what you need for SAG address validation.

5. 1.1.2 Introduction Introduction E911 Application Objectives The strategic objectives of this new application are to: • Comply with mandated FCC requirements, and • Streamline E911 operating procedures across ROC locations The E911 solution will provide significant improvements over decentralized manual processes currently executed by the ROCs. The E911 solution will automate the collection and processing (MSAG and Ali Transmission) of the critical E911 tasks.

6. 1.1.3 Introduction Introduction Using E911 - Assumptions Before we venture into how to use E911, there are two assumptions, or prerequisites, that need to be in place: • You are familiar with how to validate SAG addresses • You have access to the E911 application

7. 1.1.4 Introduction SAG Validation Routing Options Overview Street Address Guide (SAG) is used to validate addresses for 911 use. The Master Street Address Guide (MSAG) is used by 911. It is a database containing the mapping of street addresses to Emergency Service Numbers within a given community. This allows the derivation of call routing information from the call’s Automatic Location Identification (ALI). Before a phone number may be accessible to 911 operators and the 911 system in the MSAG, the address must first be validated as an actual physical address through SAG. E911 now makes it possible to more quickly and efficiently confirm that an address is real. It will make your job easier while speeding up the time it takes to get a new phone number under the protection of the 911 system.

8. 1.1.5 Introduction Introduction E911 Logon On the home page of E911: • Enter your personalized (not network) Username in the field provided • Enter your personalized (not network) Password in the field provided Click Sign In.

9. 1.1.6 Introduction Introduction E911 Landing Page Once you’ve logged into the E911 application, your landing page should resemble the screen below.

10. 2.0 Main Menu Main Menu Course Menu. *Note: The topic numbers are shown for development purposes only. Course topic number will not appear in final course. Introduction(1.0)* MSAG Validation Routing Options(2.0)* Self-Check (3.0)*

11. 2.1 SAG Validation Routing Options SAG Validation Routing Options • MSAG Validation Routing Options • MSAG Validation Screen – Navigation & Tips • Scenario #1 • Scenario #2 • Scenario #3

12. 2.1.1 SAG Validation Routing Options SAG Validation Routing Options MSAG Validation Screen - Navigation & Tips Unless you are directed to do otherwise by your Supervisor, you should first review the MSAG Validation queue. By default, the SAG Validation queue appears on the landing page. Unassigned= No one has yet assigned themselves to work this ticket. Click on ICOMS Acct # to use this as your page sort, or enter an ICOMS account number in the field to pull up tickets with only that account #. IXI = You’ve already assigned this ticket for yourself to work.

13. 2.2.1 SAG Validation Routing Options SAG Validation Routing Options Demonstrations Let’s view a few scenarios in the E911 application. These will provide the opportunity for you to see many of the available options, plus how much more quickly, easily, and efficiently you’ll be able to work your tickets. Meet Jim, an ROC employee. He knows that he’s been ignoring the SAG Validation queue lately, so today he’s resolved to put strong focus there. He is finding a typical range of issues that need to be resolved…

14. 2.2.2 SAG Validation Routing Options SAG Validation Routing Options Scenario #1 Scenario #1 – Error = address needs additional info; there is more than 1 similar address • Jim checks the MSAG Validation queue • He then checks the Assigned (last) column to see what tickets are unassigned • Next, Jim sorts the ICOMS Acct # column, and selects tickets to work that all have the same ICOMS Acct. # • Tip: Show that by clicking on the 1st column (“ICOMS Acct #”), ROC employees can view ticket without taking possession. Clicking on the last column (“Assigned”), however, indicates that ROC employee will take ownership of that ticket. • Tip: Show difference between clicking on ICOMS Acct # column to view ticket, vs. clicking on the Assigned column to work the ticket. (Once a ROC employee has taken ownership, the window provides editable information.) • Show how to ‘work’ a ticket with above-described error This Scenario is under review and may be changing…

15. 2.2.3 SAG Validation Routing Options SAG Validation Routing Options Scenario #2 Scenario #2 – Error = address needs a routing action for verification (Gov’t contact or Field audit) • Jim checks the SAG Validation queue • Jim then checks the Assigned column to see what tickets are unassigned. • Next, Jim sorts the ICOMS Acct # column, and selects a group of tickets with the same ICOMS account number to work. • Show how to ‘work’ tickets with above-described error

16. 2.2.4 SAG Validation Routing Options SAG Validation Routing Options Scenario #3 Scenario #3 – Error = address can’t be confirmed; therefore, telephone is not serviceable • Jim checks the SAG Validation queue • He then checks the Assigned column to see what tickets are unassigned • Next, Jim sorts the ICOMS Acct # column, and selects a group of tickets with the same ICOMS account number to work. • Show how to ‘work’ tickets with above-described error

17. 3.0 Main Menu Main Menu Course Menu. *Note: The topic numbers are shown for development purposes only. Course topic number will not appear in final course. Introduction(1.0)* SAG Validation Routing Options(2.0)* Self-Check (3.0)*

18. 3.1 Self-Check Self-Check • Self-Check • Multiple-Choice Questions