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SHOPPING FOR ELECTRONICS

Engage in a dynamic role play activity set in an electronics shop where students practice customer-service interactions. One student assumes the role of a customer seeking information about smartphones or other devices, while the other acts as a shop assistant providing answers. The scenarios cover information gathering, making a purchase, and returning items, with a focus on negotiation strategies and effective communication. This activity helps develop conversation skills, product knowledge, and customer service techniques in a fun, engaging environment.

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SHOPPING FOR ELECTRONICS

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  1. SHOPPING FOR ELECTRONICS Matthew Souter

  2. Role play: asking for information Work in pairs or groups. Imagine you are in an electrical shop that sells mobile phones, DVD players, laptops and other devices. Student A is a customer looking for information about smart phones. Student B is a shop assistant. Customer: ask for information about an iPhone. Shop assistant: answer the customer’s questions. When you have finished, do the same thing for other devices like DVD players, digital cameras and the iPad.

  3. Role play: making a purchase You are in an electrical shop. Student A is a customer and student B is a shop assistant. Customer: decide what you want to purchase and try to negotiate a better deal. Shop assistant: try to sell the product but try not to give away too much.

  4. Role play: returning an item You are in an electrical shop. Student A is a customer and student B is a customer service assistant. Customer: try to return the item. Customer service assistant: find out why the item is being returned.

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