Quality Tools and Techniques. Practicing quality techniques Author: Dr Rhys Rowland-Jones. Session plan. Demonstrate the differing types of quality tools/techniques attributed to the Japanese. Illustrate the applicability of tools and techniques of quality improvement.
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Practicing quality techniques
Dr Rhys Rowland-Jones
Source: IQA. 2007
Why - why analysis
The philosophy of making each worker responsible for the quality of his or her work.
Quality Function Deployment
The House of Quality
very strong (9)
attribute weights x relationship strength
1= weak; 10 = strong
(AW x SP) / Feasibility
OperationsQFD The House Of Quality.
The QFD methodology has been developed into a continuous process, and it can be applied equally well to service or manufacturing environments