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`with you, for you’ - PowerPoint PPT Presentation


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“ Improved Maternity Benefits for Malaysian Women: Supporting Their Multiple Roles In Society". MATERNITY COVERAGE IN MALAYSIA presented by Mohamad Asri bin Ngosman Pertubuhan Keselamatan Sosial. `with you, for you’. pertubuhan keselamatan sosial. MATERNITY COVERAGE IN MALAYSIA.

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Presentation Transcript
awareness
Awareness

Turn on the videocamera

spontaneous communication
Spontaneous Communication

Taking things for granted

Misunderstandings

Implications

Interpretations

WORSENING RELATIONSHIP

impossible objectives
IMPOSSIBLE OBJECTIVES

Getting total consensus

Making everything understood immediately

Making people reasonable and rational

Having the same priorities

Other people thinking like me

Other people behaving in the way i think is right

slide9

Elderly Person

Health professional

Scientific knowledge

Data

Statistics

Information

Convictions

Habits

Information

Predjudices

Fears

Memories

Plans

Advice

Reccomenda

tions

Prescriptions

an elderly person is not a clean slate
An Elderly Person is not a CLEAN SLATE
  • Start from “What do you think?”
  • This is a strong relational signal and reduces the risk of misunderstandings
the art of questioning
The art of questioning

“Good enough” questions should

Have the aim of better undertanding the elderly person: his or her experiences, history and expectations

Be useful: able to extract significant data and information

Be acceptable: not too embarassing or distant from the way of thinking of the elderly person

every communicative exchange is composed of two elements
Every communicative exchange is composed of two elements:

The Content

(what is said, data, facts, a request)

The relationship

how it is said - almost all non-verbal communication

slide13

Every message indicates not only “what we are talking about” but also:

  • What I expect you will do
  • How I judge you and how I think of you
  • What relationship I think there is and would like to be between us
slide14

Information

BRIEF

Simple

Appropriate language

One thing at a time

information
Information
  • Change what the other person knows without prompting refusal or stopping listening

Acceptable

slide16

Information

Can be translated into action/behaviour

Concrete

Can be integrated into existing plans and projects

information deafness
Information Deafness

Information

overload

Confirmation

bias

too much information
Too Much Information

No Information

habits
Habits

We tend to repeat certain behaviours

Every behaviour grows from our history, experience, and helps to build our self image: all behaviour is part of our idea of being.

habits1
Habits

A habit cannot be changed overnight: we need our habits which provide some certainties and satable points of reference.

from insisting
From Insisting

To making possible

Before

Ask what information we already have

Add information

Impose behaviour

Ask what they have thought about doing

Underline the choices we don’t agree with

Praise good behaviour

better to die happy a dialogue between a patient and her doctor
Better to die happy (A dialogue between a patient and her doctor)

Read the script of the dialogue (see handbook)

Identify possible objectives

Effective interventions

Useless interventions

Possible response to the patient’s last sentence.