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Lab Management (MLLM-401). By Dr. Hoda Zaki Prof. Hospital Administration Chair Department of Health Administration & Behavioral Sciences High Institute of Public Health University of Alexandria. Lecture 26/12/2013 Oral Presentation & Communication Skills.

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Lab management mllm 401

Lab Management (MLLM-401)

By

Dr. HodaZaki

Prof. Hospital Administration

Chair Department of Health Administration &Behavioral Sciences

High Institute of Public Health

University of Alexandria

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lecture 26 12 2013 oral presentation communication skills

Lecture26/12/2013Oral Presentation & Communication Skills

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Intended learning outcomes ilos
Intended Learning Outcomes (ILOs)

By the end of this lecture the student will be able to :

  • Communication skills

  • Skills of listening

  • Skills of explaining

  • Skills of questioning

  • Skills of responding

  • Skills ofthe management of discussion

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lecture content
Lecture content

  • Why Powerful Presentation?

  • How Powerful Presentation?

  • Making the Presentation.

  • Types of openers.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lab management mllm 401
Why???

Making Oral Presentations

presentation skills

will benefit you later on

as they are an essential

part of working life.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Why powerful presentation
Why Powerful Presentation?

  • People have short attention & retention span

  • People are overwhelmed by information

  • Presenting is not the same as public speaking

  • Every presentation must be memorable and activating

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


How powerful presentation
How Powerful Presentation?

  • Enthusiastic

  • Organized

  • Audience focused

  • Flexible

  • Sense of humor

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Cont how powerful presentation
Cont., How Powerful Presentation?

  • Use appropriate body language, voice and vocabulary

  • Your voice - how you say it is as important as what you say

  • Body language - your body movements express what your attitudes and thoughts really are.

  • Appearance - first impressions influence the audience's attitudes to you. Dress appropriately for the occasion

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lab management mllm 401

Getting Ready

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Getting ready
Getting Ready

  • Type & duration of talk

  • Know your audience

  • Prepare the structure of the presentation

  • Practice Makes Perfect

    • Create an opener

    • Develop transitions

    • Structure the main body

    • Prepare the close

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


The type duration of talk
The type & duration of talk

  • determineThe type of talk :

    a seminar discussion, or a more formal presentation Why????

  • different talks have different purposes.

  • Duration of talk:

    Short talk differs from long talk. How???

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Know your audience
Know your audience

  • Who are they? general audience or specialists

  • how many audience?

  • What are their needs

  • What are their likes and dislikes

  • What is their attitude about hearing me

  • What types of information are likely to gain their attention

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Prepare the structure of the presentation
Prepare the structure of the presentation

  • Prepare the structure of the presentation carefully and logically.

  • set your aims and objectives of presentation.

    “why am I giving this presentation”

  • the main points you want to talk :

    • Write out the first draft of presentation.

    • Review the draft.

    • Delete the irrelevant or superfluous

    • Check the story is consistent and flows smoothly.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Practice makes perfect
Practice Makes Perfect

  • Rehearse your presentation - to yourself at first and then in front of some colleagues.

  • Try not to read from a script as it is difficult to

    locate the thing you want to say amongst all the other text.

  • You can prepare cue cards with key words and phrases on them.

  • Mark on your cards the visual aids that go with them.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Practice makes perfect1
Practice Makes Perfect

  • Practice is the single most important factor contributing to a good presentation!

It is Not What to Say

But How to Say it

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Making the presentation
Making the Presentation

Before you begin presenting, greet the audience (for example, 'Good morning'), and then introduce yourself .

  • START:

  • introduction - what you are going to talk about

  • For example:

  • - 'I'm going to talk about ....'

  • - 'This morning I want to explain ....'

  • - 'The points I will focus on are first of all .....

    then ...... this will lead to ..... and finally...'

  • Display the outline of your talk in

    key points on slide.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Cont making the presentation
Cont., Making the Presentation

Create an opener

Develop transitions

Structure the main body

Prepare the close

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Create an opener
Create an opener

  • Capture attention

  • Introduce the subject of your presentation

  • Show your credibility

  • State your objectives

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Types of openers
Types of openers

  • Quotations

  • Questions

  • Declarative statements

  • Real world situations

  • Current events

  • Scenarios

  • Anecdotes

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Develop transition
Develop Transition

  • Transition is a link that joins the end of one point to the beginning of another.

  • Use “connective devices”to move from point to point

  • Why ???

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Why transition
Why Transition

  • To help your audience follow your thread of ideas & gain their attention

  • For examples

  • - 'The next point I want to make is ...'

  • - 'From this we can see that ....'

  • - 'As a consequence ...'

  • - 'An example of this was when ....'

  • - 'On the other hand, it is also true that

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Examples of transition
Examples of transition

  • Relevant statistics

  • Humor statements

  • Hand, body movement and

    voice modulation

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


During your talk
During your talk

▣ Show enthusiasm!

▣ Keep eye contact with your audience.

▣ Point slowly and steadily to each element of the slide .

▣ Stop before your time is up.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lab management mllm 401
DO

  • Start with a smile but there's no need to smile all the time.

  • “a thoughtful expression is better”

  • Speak clearly.

  • Be natural.

  • pause at key points - this has the effect of emphasizing the importance of a particular point you are making.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lab management mllm 401
DO

  • To make the presentation interesting, change speed, pitch of voice.

  • Use your hands to emphasize points.

  • Look at the audience as much as possible, but don't fix on an individual - it can be intimidating.

  • Stick to the time allowed.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Don t
DON’T

  • Don’t Rush, or talk slowly.

  • Don’tTurn your back to the audience.

  • Don’tFace the display screen behind you and talk to it.

  • Don’t Use detailed referencing of material or extensive review of data – it won't be remembered and may put the audience to sleep!

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Don t1
DON’T

  • Don’t stand between the listener and Visual Aids ”V.A”.

  • Don’t let the V.A. distract you

  • Don’t let the V.A. distract the audience

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Prepare the close end
Prepare the Close/End

Conclude by briefly summing up everything that you covered and restate your findings. For example:

  • 'To sum up ...'

  • From this we can see ...'

  • Thank the audience for their attention and ask if there are any comments or questions.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Overcome fear stress
Overcome Fear & Stress

  • Physical stress reduces by:

    • Deep breathing

    • Relaxation

    • Isometric exercise

    • Moving and gesturing

    • Eye contact

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Cont overcome fear stress
Cont., Overcome Fear & Stress

  • Physical stressreduce by:

    • Arrive early

    • Positive attitude

    • Worst-case/ best case scenario

    • Preparation

    • Rehearsal

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Prepare power point slides
Prepare Power Point Slides

  • Font Styles

  • Lower case text – avoid text in upper case. (Unless it is a heading or a sub-heading).

  • Use Arial, Tahoma or Sans Serif fonts – easier to read.

  • Size 20-32 for main text.

  • For emphasis – use bold rather underline

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Cont prepare power point slides
Cont., Prepare Power Point Slides

Colour Scheme

  • A dark background – easier to look at.

  • A colour gradient adds visual interest.

  • Use light colour text – preferably white or yellow (avoid red).

  • Maximum of three main colours.

  • Avoid fussy backgrounds

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Cont prepare power point slides1
Cont., Prepare Power Point Slides

Others:

  • Use bullet points, asterisks or numbers to highlight each point.

  • 6 words / line

  • 6 lines / slide

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Assignment
Assignment

Venous blood collection

  • Name of student:

    Nadia Mohammed Desoky

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Study questions
Study Questions:

. Mention the type of openers.

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Suggested readings
Suggested readings:

  • M. Harmening. Laboratory Management: Principles and Processes Denise.  2nd ed.2008

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration


Lab management mllm 401

GOOD LUCK

Prof.Dr.Hoda Zaki (MD PHD) Prof. Hospital Administration