SC State University Online Seminar Introduction to Employee Performance Management System

1. Welcome to the SC State University Employee Performance Management System Training. Throughout the training, we will use this column to elaborate on the content that you see on the right of the screen. There are five modules to the EPMS training.  This is the first of the five modules which serves as an introduction to the EPMS process.  The other modules will cover: planning stage, on-going communication, evaluation stage, and substandard performance. Please press the "Forward" button to proceed to the next slide.

2. SC State UniversityOnline SeminarIntroduction to Employee Performance Management System

3. Did you Know? • The best managers are those who build a work environment where employees respond positively to the following statement: • I know what is expected of me. • "Employees join a company because of its leaders, generous benefits, salary, and training, but –  • "How long an employee stays and how productive he is while he is there is determined by his RELATIONSHIP with  his IMMEDIATE SUPERVISOR"

4. Successful Supervisors • Take time to get to know their employees • Teach employees what they know • Remain positive and calm under stressful situations • Develop win-win relationships with others • Set reasonable expectations that are within their authority • Are consistent in approach and attitude from day-to-day and person-to-person

5. Successful Supervisors (continued) • Establish and maintain high standards for performance, yours and the employees you supervise • Model the behaviors they ask others to display • Delegate effectively • Build cooperation and teamwork • Are flexible and adaptable to changing situations

6. EXERCISE Use the box below to type a list of the items on the left that you are currently doing and a list of the ones that you need to improve.

7. Objectives Upon completion of this training, you will be able to: Describe the 3 phases of performance management • Complete a planning stage document • Identify 2-3 methods to communicate performance expectations with employees • Complete a performance evaluation • Identify the steps of the substandard performance process

8. Three Components of Performance Management

9. Three Components of EPMS • Planning Stage • On-Going Communication • Evaluation Stage

10. Exercise

11. Planning Stage • What happens during the planning stage? • Supervisor and employee identify the goals and objectives for the rating period • Preliminary and actual planning stage preparation • Interview and discussion of performance expectations

12. On-going Communication • What happens during the on-going communication? • Continuous supervisor/employee communication • Informal mid-year review • Management of substandard performance

13. Evaluation Stage • What happens during the evaluation stage? • Preliminary and actual appraisal preparation • End of review cycle - discussion of actual performance • Continuation of goal setting for future

14. Exercise

15. Four Levels of Performance • Substantially Exceeds Performance Work that is characterized by exemplary accomplishments throughout the rating period; performance that is considerably and consistently above the success criteria of the job • Exceeds Performance Work that is above the success criteria for the job throughout the rating period. • Meets Performance Work that meets the success criteria for the job. • Below Performance Work that fails to meet the success criteria of the job.

16. Ratings for Performance Characteristics • Acceptable - work that meets requirements • Unacceptable - work that fails to meet requirements

17. Conclusion This concludes the "Introduction to EPMS" training module.