Live chatbot is the best replacement of a live customer service agent

1. Live chat bot is the best replacement of a live customer service agent

2. Most online sites today use a live chatbot to start the first dialogue or open the communication channel with their customers online. It is a common experience to come across such bots where the chat box opens up the moment you enter the site. Though for the user there is not much difference between a live agent and a chatbot at the User Interface, at the backend there is a big difference. The benefit of using a live chatbot is to engage with customers as soon as they reach the website and ask routine repetitive questions that customer service specialists need to answer. Almost 80% of the routine job that the customer service agents need to attend to when a call comes in, can be undertaken by the bot. This artificial intelligence chat is completely powered by AI technology.

3. Benefits of live chatbot: • Free-up customer service agents so that they can utilize their time resourcefully. • Provide faster and prompter customer service • Available 24 x 7 that was never effectively possible with human agents. • They can be trained to provide routine customer service answers. • Can chat seamlessly and make for engaging customer contact points. • Can work completely independently without being overseen by their human counterparts.

4. Live chatbots are programmed and trained in a manner that they scale up the issue only when it is beyond their means and resources to provide an appropriate answer to the customer. Since they work with artificial intelligence, the advantages of new-age technology all get embedded in the chat system. Source Url https://www.movellas.com/blog/show/202001241141095006/live-chat-bot-is-the-best-replacement-of-a-live-customer-service-agent

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