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Business Strategy Colgan Airlines Flight 3407. McKenna Leadership Center Schwartz School, St. F. X. U Dr. Mahaffey. What Happened?. CO*3407, operated by Colgan Airlines (which is owned by Pinnacle Airlines) crashed on approach to BUF All 49 customers and crew members lost

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Presentation Transcript
what happened
What Happened?
  • CO*3407, operated by Colgan Airlines (which is owned by Pinnacle Airlines) crashed on approach to BUF
  • All 49 customers and crew members lost
  • Investigations conclude cause of accident is “pilot error”
  • Contributing factors
    • Fatigue
    • Training
    • Experience
    • Selection/screening
who is responsible
Who is responsible?
  • Pilots? (if yes, which one?)
  • Colgan Airlines Management
    • (if yes who:
      • Board
      • CEO
      • VPs of Safetyand/or Operations
      • VP of Flight?
      • Other pilots?
  • Pinnacle Airlines?
  • Continental Airlines?
  • FAA?
who is responsible pilots
Who is responsible?...Pilots
  • Are they responsible for being “fit to fly?”
  • Is low pay an excuse for negligence?
  • Was it all the captains fault?
  • Did the First Officer help or hurt the situation?
  • Should other pilots have spoken up about this crew’s lack of preparedness?
  • Should the Captain have allowed the FO to fly when sick and exhausted?
who is responsible colgan
Who is responsible?....Colgan
  • Is Colgan Airlines Management responsible for safety of its flights?
    • Does that include individual negligence on part of employees?
  • Was there a good safety culture?
  • Were the priorities right?
  • Did they have adequate safeguards in place?
  • Does the Board of Directors bare a portion of the blame?
who is responsible pinnacle
Who is responsible? ….Pinnacle
  • Wholly owned subsidiary
  • Recently acquired …. In transition
who is responsible continental airlines
Who is responsible? . . . Continental Airlines?
  • Owner of the Brand
  • Seller of the ticket
  • Contract customer of the capacity purchase agreement
  • If yes, who at Continental?
corporate governance
Corporate Governance
  • The Board of Directors metrics
  • The Chief Executive priority/resource
  • The management team enforcement
  • Employees accountability

confrontation

  • Auditors risk recognition
  • Regulators resource, risk, enforcement
  • Congress resources, mandate