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Site Reliability Engineering With AWS for Zero-Trust Platform Leader

Multinational Technology Company providing integrated zero-trust cloud platforms wanted to upgrade their AWS infrastructure and make Site Reliability Engineering (SRE) the central support team for providing round the clock support.<br>The scope of challenges included inadequate visibility of metrics and logs for their microservices tech stack due to a lack of uniform standards for monitoring, alerting and ticketing integrations. <br><br>https://www.xoriant.com/case-study/site-reliability-engineering-with-aws-infrastructure-upgrade-for-a-zero-trust-platform

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Site Reliability Engineering With AWS for Zero-Trust Platform Leader

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  1. Site Reliability Engineering with AWS Infrastructure Upgrade Reduces MTTR from 2 hours to 12 min

  2. The Client A Multinational Tech Company providing zero-trust cloud platforms

  3. The Objective Review and improve SRE architecture & interconnectivity between its components Manage the cloud environment with a defined SLO Free developers from unnecessary, low-value tasks Monitor and address challenges due to multi-region growth

  4. The Challenge Inadequate visibility of metrics and logs for the microservices Lack of uniform standards for monitoring, alerting & ticketing integrations in tech stack

  5. The Contribution Deployed SRE operations team Managed monitoring, task automation, incidents, and minor changes Assessed the environment & automated daily tasks Automated alerting and dashboarding solution Defined escalation policy for critical alerts and on-call schedule management Centralized security and compliance controls for segregated assets

  6. The Benefit 30% reduction in alerts by removing false positives Reduced TAT from days to minutes Maintained speed-to-deliver services Minimized maintenance and associated costs Reduced instances of manual errors/failures

  7. Read Success Story Click Post Link

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