Towards A Successful Corporate FM a brief discussion on its nature and on value adding INAUGURATION OF HKIFM SEPT. 2000 PRESENTED BY TONY S.F. WONG THE CHASE MANHATTAN BANK
Facilities VS Property Management • WHOLISTIC APPROACH • DYNAMIC APPROACH • VALUE ADDING AS OBJECTIVES
Strategic Facilities Management • 3 CORE COMPNENTS OF STRATEGIC FM • PEOPLE • PLACE • PROCESS
Strategic FM & Sun Tsu • 5 Fundamental Factors • The Way - People’s Support ( people ) • Heaven - Climate, Time etc. ( - ) • Earth - Terrain ( place ) • Generalship - Leadership ( people ) • Doctrine - Organization (process)
Corporate Real Estate / Corporate Facilities Management: • 3 DISCIPLINES of CRE / CFM • Real Estate The land / space (the deal) • Construction Mgmt The building / fit-out (the project) • Property Mgmt The operation (the “life”)
Life Cycle Approach • You work does not start after hand-over of premises, but before; • The property you are managing is not static, it will grow, shrink, and change its life; • You need to be conversant with all three aspects of CRE/FM.
Objectives of CRE/CFM • History – this is primarily a western idea from North America and Western Europe, brought into Asia by Multinational Corporations • It is a discipline / process to satisfy a certain mindset. • The value is BOTH quality and quantity • The process is by objective measurement – measurable goals, measurable process, and measurable results – hence bench marking • It will not work if the organization has very interest in their facilities, or does not believe in objective measurable successes
Key to Success of CRE/ CFM • The key to success of CRE/CFM rests with the organization, not Facilities Managers; • Facilities Managers need to understand the business objectives and design services to help achieve it; • Facilities Managers need to be in a position to influence the process to meet with these objectives; • Facilities Managers need to talk the business language;
THE VALUE OF FM • Facilities Management is a means, not the end. The ultimate end is to Add Value to the Organization.