Just Culture. www.justculture.org. Just Culture is about:. Creating an open, fair, and just culture Creating a learning culture Designing safe systems Managing behavioral choices. Adverse Events. Human Errors. System Design. Managerial and Staff Behaviors.
Just Culture www.justculture.org
Just Culture is about: Creating an open, fair, and just culture Creating a learning culture Designing safe systems Managing behavioral choices Adverse Events Human Errors SystemDesign Managerialand StaffBehaviors Learning Culture / Just Culture
A Model that Focuses on Three Duties balanced against Organizational and Individual Values The Three Duties The duty to avoid causing unjustified risk or harm The duty to produce an outcome The duty to follow a procedural rule Organizational and Individual Values Safety Cost Effectiveness Equity Dignity etc
Two Specific Classes of Duty • Leave the house at 6:45 pm. Go south on Independence Ave, turn right on Parker. At the third light, hang a left, go three blocks, turn right and go to the fourth house on the right. • Meet me at 7:00 pm at 410 Chestnut Street The Duty to Produce an Outcome The Duty to Follow a Procedural Rule
Managing Behavioral Choices:Everyone Takes Risks, Every Day SOCIAL UTILITY RISK
The Behaviors We Can Expect Human error - inadvertent action; inadvertently doing other that what should have been done; slip, lapse, mistake. At-risk behavior - behavior that increases risk where risk is not recognized, or is mistakenly believed to be justified. Reckless behavior - behavioral choice to consciously disregard a substantial and unjustifiable risk.
Accountability for our Behavioral Choices Human Error At-Risk Behavior Reckless Behavior Product of our current system design Unintentional Risk-Taking Intentional Risk-Taking • Manage through changes in: • Processes • Procedures • Training • Design • Environment • Manage through: • Removing incentives for at-risk behaviors • Creating incentives for healthy behaviors • Increasing situational awareness • Manage through: • Remedial action • Disciplinary action Console Coach Punish
We need….. • A culture that truly supports learning • A common understanding about how to treat people when things happen
The Minnesota Agenda • Formation of a stakeholder group - The Minnesota Alliance for Patient Safety (MAPS) • Change state law • Developed principles of justice, learning and accountability • Change the policies and practices of: • The Boards • The Dept of Health • Delivery systems
Our Goal The behavior of people involved in care delivery in the state of Minnesota will be judged using a common philosophy and a common set of principles across healthcare organizations, the Department of Health, the professional boards and professional associations
Minnesota Statement of Support Given that: • Medical errors and patient safety are a national concern to all involved in health care delivery. • We are legally and/or ethically obligated to hold individuals accountable for their competency and behaviors that impact patient care. • A punitive environment does not fully take into account system issues, and a blame-free environment does not hold individuals appropriately accountable
We resolve that our organization will: • Strive for a culture that balances the need for a non-punitive learning environment with the equally important need to hold persons accountable for their actions. • Seek to judge the behavior, not the outcome, distinguishing between human error, at-risk behavior, and intentional reckless behavior. • Foster a learning environment that encourages the identification and review of all errors, near-misses, adverse events, and system weaknesses.
Promote the use of a wide range of responses to safety-related events caused by lapses in human behavior, including coaching, non-disciplinary counseling, additional education or training, demonstration of competency, additional supervision and oversight and disciplinary action when appropriate to address performance issues. • Support and implement systems that enable safe behavior to prevent harm • Work to share information across organizations to promote continuous improvement and ensure the highest level of patient and staff safety. • Collaborate in efforts to establish a statewide culture of learning, justice, and accountability to provide the safest possible environment for patients.