Rights of older people & their advocates. Rights. Privacy and confidentiality Dignity Freedom of association Informed choice Complaints Freedom of speech Standard of care. Everyone has a right to privacy the following pieces of legislation are related to privacy : The privacy Act 1988
Everyone has a right to privacy the following pieces of legislation are related to privacy:
As a support worker you will have access to a lot of personal information about your clients. You must not talk about these private details to other people such as your family and friends. You must only share information about your clients with authorised people.
There will be specific policies related to privacy in your workplace. Always check with your boss if unsure about protecting a client’s privacy.
Older people have the right to dignity and respect when being cared for. Support workers can do a lot to look after the dignity of older people by making sure:
Older people have the right to be fully informed about all decisions they make. This is as simple as choice for a meal or as complicated as choice involved in medical care.
Part of the role of a support worker is to ensure that the older person understands all the choices that are available to them.
Everyone has a right to complain, including older people. There is a complaints resolution system in the Aged Care Act which sets out how a complaint from an older person should be processed.
Age care services have brochures and information about the standard of care that they provide. When the older person begins to receive the service they may need to sign an agreement to the level of care they will except.
Access and equity in aged care = making services and care available to all older people in a fair way.
Example: Aged Care services can be very expensive, the government funds services so that all who needs them can access them.
Support workers who are focused on access and equity for older people often adopt a client-centred approach.
This means that the service meets the needs of all older people who use it. The service should adapt to their needs, not vice versa.
Older people will be different in terms of their:
These differences mean that it can be very challenging to make one service client centred for all its clients.