Service Level Agreement. Background. The systems, infrastructure and staff of DC Partner have been exposed to collection and distribution of payments for the past nine years. DC Partner strives to render services of the highest standard to customers.
Users are able to search for consumers by Surname, Reference, ID Number,NCR Number or Name.
In your Backup: Applicant Details ScreenDetails the Consumer’s personal information, which is crucial in order to effect successful distributions
List of all debt obligations and payment instructions submitted
by the Debt Counsellor. One can also click on each individual creditor to view Transactions
Full transaction list of consumer’s affairs,
reflecting Payments Received, Restructuring Fees and DC After Care Fees.
Each Debt Counsellor is provided with copies of all bank transactions, so that he/she will be able to view all payments effected to the PDA by consumers, and also payments effected to Credit Providers by the PDA
In addition, each Debt Counsellor receives a Consumer Default Report, which reflects consumers in default. This will enable the Debt Counsellor to stay informed and to take the necessary steps to ensure continuous payments by his / her consumers.
Unallocated list of paymentsA list of unallocated payments is provided to the Debt Counsellor on a regular basis. This is done to in order to give the Debt Counsellor an opportunity to assist the PDA with unallocated payments of clients. Should the Debt Counsellor not be able to assist, the queries will be referred to the bank, to be resolved
BANK RECONCILIATION FOR DC (XXXX) 31 JANUARY 2009
Closing balance 31.01.09
Closing balance 31.01.09 72391.25
Bank charges 242.97
Interest Received -907.59
Unallocated receipts (In process) -33710.00
Unpaid Creditors (Bank detail) -6216.63
Receipts posted in Feb 09 -8700.00
In order for Debt Counsellors to operate successfully they are required to perform a range of complex financial tasks to assist over indebted consumers. These include re-arranging and re-negotiating creditor payments, advising credit bureaus of the consumer’s status, updating the NCR constantly of the progress of processes and many more.
Furthermore, in order to secure a viable income from the services they provide, Debt Counsellors have to restructure the debt of a number of these consumers every month.
Debt-Wise is an easy and inexpensive solution that encompasses all the functionality to successfully process and manage all the administrative procedures. The Debt-Wise system is already in use throughout South Africa and has been reviewed by the National Credit Regulator (NCR).
Because it is a web-based application, it is extremely user-friendly. Access is therefore not limited to a specific computer or pre-determined location like a specific office for instance. The user can log on and start working immediately from any location. All you need is an Internet connection, a Windows based PC or laptop with Mozilla Firefox loaded and off you go.
There are no installation costs, no training fees (unless training is specifically requested) and no up-front expenses. In fact, there are no costs involved until your consumers (applicants for debt counselling) are handed to a Payment and Distribution Agency (PDA) for distribution. At that stage you would have received income out of the application already, which will enable you to cover your minimal monthly license fees.
Telephone: (044) 873 4440
Herman Joubert: 084 262 1034
59 Victoria street
Telephone: (044) 884 1822