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Impact of Mobile Technology

Impact of Mobile Technology. Tim Nesler CIO and Associate VP for Information Technology Services Santa Fe College. Key Points. Everything mobile; always connected Trends impacting teaching and learning, college services, work environment and the ICT infrastructure and support

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Impact of Mobile Technology

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  1. Impact of Mobile Technology Tim Nesler CIO and Associate VP for Information Technology Services Santa Fe College League for Innovation 2011 CIO Summit October 1, 2011

  2. Key Points Everything mobile; always connected Trends impacting teaching and learning, college services, work environment and the ICT infrastructure and support Mobile technology strategy considerations

  3. Everything Mobile [google] http://www.google.com/intl/en_us/mobile/images/g1-hpp.jpg

  4. Always Connected

  5. Trends – Behaviors/Experiences Convenience – real-time, faster access to nearly everything from anywhere at any time Friendly, fun and “cool” – social, entertainment and education Personalized – learned behavior, preference and context aware Personal productivity and job satisfaction Affordable – more devices and data plan choices

  6. Trends – Student Mobile Gadgets Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

  7. Trends – Student Connectivity Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

  8. Trends – Classroom Use Most colleges do not have institutional guidelines for the use of mobile devices 41% of college presidents say that students are allowed to use mobile devices in class 56% of colleges let individual instructors decide if mobile devices are permitted in class 57% of college graduates say that they used mobile devices in class 2% of presidents say the use of mobile devices is prohibited Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

  9. Trends – Point of view 77% of college presidents report that their institutions now offer online classes College presidents predict substantial growth in online learning; 50% predict that most of their students will take online courses in 10 years 62% of college presidents anticipate that more than half the textbooks will be entirely digital in 10 years Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

  10. Trends – College Mobile Services Mobile web services at Santa Fe College View Schedule Notifications Financial Aid Grades Register for Classes Pay Fees Audit Summary Withdrawal

  11. Trends – Worker Mobility Social networking – Facebook users spend the equivalent of 29% of their leisure time on the site Consumerization – 33% of respondents used personal devices while at work to access social networking sites Blurring of work and home – 35% of employers plan to provide more flexible work arrangements for employees Source: The future of mobile computing, Dell CIO insight Series, 2011

  12. Trends – Worker Mobility Tech savvy employees – colleges will need workers who can navigate the complex ecosystems of social media and support changing mobile technology Employee expectations – technology tools provided by their organizations would be factor in taking a job with a new employer Source: The future of mobile computing, Dell CIO insight Series, 2011

  13. Trends – Mobile Infrastructure and Support Wireless 3G/4G – bandwidth for rich media Security – access (VPN) and authentication Storage – media-rich content and dropbox for mobile devices Cloud services – deployment of apps Mobile device management – remote diagnosis, configuration, inventory, provisioning and support Electrical – quick charge stations for mobile devices

  14. Balancing Organizational Efficiency and Personal Productivity

  15. Components of a Mobile Strategy Guiding principles – vision, values and goals Policy/enforcement – security, privacy, appropriate use, device/app ownership Devices/services – platforms, wireless service, Provision/support – setup, configure, activate, manage, help desk, service levels ICT Infrastructure – platforms, applications, bandwidth, security Funding – operating budget, grants

  16. Mobile Technology Strategy Articulate college’s philosophy and use of mobile technology Develop security/privacy policies that don’t restrict innovation and use Plan for personally-owned devices on campus Use the Internet and social networks to facilitate relationships and communications Pilot mobile projects to determine levels of security and support Source: The future of mobile computing, Dell CIO insight Series, 2011

  17. Mobile Technology Strategy Link user technology strategy with college planning Consider new technology to reduce the risk of data loss Reconsider user stipends for mobile devices Be aware that students are not connecting to the college – they live theirs lives “connected” and services should seek out students, not vice versa

  18. Impact of Mobile Technology The future – assimilation? “Resistance is futile “ http://www.techinfo-4u.com/wp-content/uploads/2010/09/1.png 1922

  19. Mobile Applications and Devices STEMTech 2011 CIO Summit October 2, 2011

  20. Some Mobile Statistics • “5 billion people will be directly touched by mobile devices and networks by 2015” • -- Source: Yankee Group Research, 2011 Earth’s Population Today: almost 7 billion people

  21. Mobile Device Statistics Mobile Computing is the Largest Computing Shift Ever Source: Yankee Group Research, 2011

  22. Mobile Device Statistics

  23. Smart Phone Market Statistics

  24. Smart Phone Statistics

  25. Mobile Web Review • Pros • Cost and ease of development • Compatibility with the most devices • Control of the development and delivery process • Best match with current web developer skill sets, allowing for high levels of reuse in terms of training and code base. • Cons • Mobile Web applications cannot use the local device hardware, such as local storage, cameras, accelerometers, and other hardware specific features. • Mobile Web is not as “Cool” • Applications are not typically as easy to use, or as “polished” as device specific applications. • Cannot be run in an offline capacity • Often perform more slowly due to reliance on the network connection of the device

  26. Mobile Web Uses • Suggested Uses: • Informational tools • Service tools • Commerce tools • Non-Recommended Uses: • Games • Simulations • Offline Uses • Anything that needs to execute code locally or access the hardware directly • Strategic Considerations: • Mobile Web Applications are the easiest way to enter the mobile ecosystem and leverage currently existing technologies, skill sets and reuse existing application development efforts • This methodology would allow the easiest path to deploy numerous services and tools to the largest number of end users in the shortest period of time

  27. Device Specific App Review • Pros • Direct monetization of the application through an app store • Built in national level marketing such as Android or iPhone recognition or “Halo” effect • Device Specific applications typically have the best user interfaces and usability • Access to the local features of the devices such as storage, camera, and other device specific hardware • Cons • Cost of development is higher than Mobile Web • Buggy software is harder to fix as it relies on the user to download updates • There can be multiple versions of device OS’s in production further increasing the number of delivery platforms that need to be supported • Reliance on externally controlled app stores for delivery to devices. App Store may include a one-time or annual fee and may have approval process before apps may be published • Applications can get lost in the Application stores with many thousands of other offerings

  28. Device Specific App Uses • Suggested Uses: • Games • Simulations • Anything that relies on using the device specific hardware, such as the camera or GPS based services • Anything that must run offline • Media driven commerce (music, video, e-readers …etc) • Non-Recommended Uses: • General Information • Simple Services • Traditional e-Commerce (Non media) • Strategic Considerations: • The device specific applications do have more features and potentially better interfaces, but the value of the additional cost should be considered. • Mobile ecosystems (Android, iOS, Blackberry) should be evaluated to find the right fit for your business goals. Market Penetration, Monetization, Users Needs, Market Appeal …etc. • Tools like Appcelerator might ease the burden of developing for multiple platforms.

  29. Sinclair’s Mobile Offerings • http://m.sinclair.edu • For Students: • People Directory (4) • College News & Events (5) • General Campus Info (6) • Sinclair FAQ’s • Schedule Planner (2) • Program Viewer (3) • SCC Whiteboard • Current Schedule* (1) • Current Booklist* • My Advising Plan* • Magic Helpdesk* • For Employees: • Bookstore/Student Assistance App* * Requires Authentication (#) Student Indicated Importance on Survey

  30. Mobile Development 5 Options: • Native Application Development • Mobile Application Platform Middleware • Mobile Pre-built Applications & Systems • Outsourced Mobile Application Development • Mobile Web

  31. Option 1 Native Application Development Pros: • Complete control over application • Designed exactly to requirements Cons: • Expensive • Multiple devices and OS’s to support • Slower to market • Infrequent releases • Overwhelming maintenance

  32. Option 2 Mobile Application Platform Middleware Pros: • Rapid application development • Develop once (devices supported via middleware) Cons: • Some developer learning curve • Costs • Backend system integrations may be difficult Examples: Pyxis, Appcelerator

  33. Option 3 Mobile Pre-built Applications and Systems Pros: • Less expensive • Applications and integrations already built • Multiple devices supported via middleware Cons: • Less flexibility • Customizations may be more difficult Examples: Blackboard Mobile, SunGard Mobile Connection

  34. Option 4 Outsourced Mobile Application Development Pros: • Build to exact specifications • Little to no in-house development needed Cons: • Expensive • Vendor dependency for changes, improvements • Little control post-release Examples: MobileZapp

  35. Option 5 Mobile Web

  36. Option 5 Mobile Web Pros: • Device independent (uses browser) • Develop once • Can use some native device functions • HTML 5 Cons: • Longer initial development time • More limited native device integrations (but improving) Examples: Sinclair Mobile

  37. Mobile Development Process - @ Valencia Step 1 • Extensive review of all options (5) and tools/vendors • Including demos and some pilot testing

  38. Options, Tools and Vendor Review

  39. Options, Tools and Vendor Review

  40. Options, Tools and Vendor Review

  41. Mobile Development Process - @ Valencia Step 2 (ongoing) • Review of research re: content/use • Review of other college/university apps • Student, Faculty & Staff input

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