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Our Housing and Residence Life Competencies & What Really is Important Tom Ellett , President-Elect ACUHOI Tom.elle

Our Housing and Residence Life Competencies & What Really is Important Tom Ellett , President-Elect ACUHOI Tom.ellett@nyu.edu Twitter: @ TeEllett. Welcome Delegates To PersORGProf. Who is this? And how can it help me and my organization? We will explore. The Organization.

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Our Housing and Residence Life Competencies & What Really is Important Tom Ellett , President-Elect ACUHOI Tom.elle

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  1. Our Housing and Residence Life Competencies & What Really is Important Tom Ellett, President-Elect ACUHOI Tom.ellett@nyu.edu Twitter: @TeEllett

  2. Welcome Delegates To PersORGProf Who is this? And how can it help me and my organization? We will explore.

  3. The Organization We will think about these three roads which we travel on for our journey this morning: Using a lens to ‘assess’ each of these in the ‘current reality’ The Professional The Personal

  4. Who am I? A journey of My Life

  5. The importance of Stories

  6. Which way Did I say to go?

  7. What is a Body of Knowledge? A Body of Knowledge is how a profession describes what its members need to know or be able to do that is distinct from other professions. • Also thought of as: • Core Competencies • Knowledge Standards • Conceptual Framework of the Field • But Definitely Not: • A job description. • Checklist or evaluation tool on its own. • A description of how or how well something needs to be done.

  8. Point of the ACUHO-IBody of Knowledge Primary Goal Secondary Purpose • The primary goal of our Body of Knowledge “is to create a tool the association can use to strategically plan educational services” for our members. (p.1) • What do our members need to know? • How can the Association plan it’s educational portfolio to meet those needs? • The secondary purpose is to assist campus housing and residence life professionals “in furthering their development and professional education”.(p.4) • Who do I want to be? • What do I need to know to be ready for those roles? • How can I obtain those skills and knowledge?

  9. Development Process Reviewed Relevant Literature. A task force was formed and a national consultant was engaged to facilitate the process. Expert Panel (Task Force) Created. Face-to-Face & Virtual Task Force Meetings Held. Focus Groups Conducted. Verification Survey Completed. Slide adapted from Schreiber, P., Diekow, L., and Sobota, L. (2012).

  10. Our Body of Knowledge • 12 Knowledge Domains. • Knowledge Domains are the organized “clusters of understandings” in our field. • Some Knowledge Domains are further delineated by subdomains. • Each Knowledge Domain Organized with 3 Functional Levels. • Functional Levels are defined by operational focus. We are a complicated and multifaceted profession; Our Body of Knowledge needed to capture the essence of all that we are across housing and residence life.

  11. The Professional Approach Ethics: Do No Harm Live by: Assist where we can – always Build professional reputation: Respond to all inquiries Know your role

  12. Our 12 Knowledge Domains http://www.acuho-i.org/resources/core-competencies?portalid=0 Your thoughts of the list? Surprised something is not on the list?

  13. SHO NHTI Competency Training: Supervision Decision Making Crisis Intervention Selecting Staff Budget Technology Managing Multiple Priorities Case Studies Mentoring Time Professional Development AIMHO College How we gain proficiency:

  14. Ancillary Partnerships • Campus Partners • Know who they are • Know how you can help them • Off campus Partners • Parents • Alumni GIVE EXAMPLES on how YOU could develop this domain?

  15. Crisis Management • More than getting a Master’s degree • Learn from others (at other institutions) • Mold • Student Death • Natural Disasters Give example or share story on how you developed this domain?

  16. Dining Services • Self Op vs. Outsource • RFP Process • Dining Services is only as good as the contract of the institution & the management team there Give example of things you might do to develop yourself in this domain?

  17. Evaluation and Planning Staff want: ownership, vision, a voice Periodic External Reviews by colleagues B.O.K. Exit Interviews CAS Standards ACUHO-I Standards Institute PLAN For the Future Best Practices NASPA Excellence

  18. Facility Management • APPA & ACUHOI Facilities Management • New construction • Refurbish / renovate • Know our corporate partners (learn the methods for furniture, construction, engineering, campus planning)

  19. Human Resources • Know history of department (traditions) • History can repeat itself • What are “our” values session • Staff Resume • How I hear your story: Tuesdays with Tom, Meet your RAs/RDs and conversely meet your Director • Reinforcing the past / planning for the future What are the ways to develop yourself in this domain?

  20. Organizational Structures

  21. What the Entry Level Staff Want/Need Knowledge of the data!!! (Example) • Policies • Support personal needs • Communication • Give voice and involvement in decisions • Personalities • Leaders who lead, people with passion, willingness to change • Perks • Education and know my special needs • Blurring of lines with leadership • Blending with other levels • Mentorship

  22. Information Technology • Organizational Products • Assignments / Billing • Student Behavior • Communication products • Creating a Brand for you & your team (#SM) What are ways you have seen someone gain leverage in this domain?

  23. Res Ed Services • Next practices • What are the issues • Legal Issues • Value Added • Living / Learning • Programs and Traditions for students • Involvement of Students in decision making Give examples of how you are developing in this domain?

  24. NASPA AWARDS 2011 Housing, Residence Life Winners 2011 Housing, Residence Life, Contracted Services, Judicial and related oGoldAward: Academic Success in Seconds: One Minute Clinics at Minnesota State University Mankato, Minnesota State University-Mankato; Submitted by: Alisa Dean oSilverAward: AWARE Program and Residence Life: A Sustained Model Partnership for Alcohol Abuse Prevention at the University of Wyoming, University of Wyoming; Submitted by: Lena Newlin oBronzeAward: Goodwill not Landfill: Supporting Environmental and Social Responsibility, Boston University; Submitted by: Daryl Healea NASPA’s Excellence Awards http://www.naspa.org/programs/awards/excwin.cfm

  25. NASPA AWARDS 2012 Housing, Residence Life Winners 2012 Housing, Residence Life, Contracted Services, Judicial and related oGoldAward: The E.P.I.C. Journey Sanctioning Model, University of Texas at San Antonio; Submitted by: Jan McKinney oSilverAward: Serving Those Who Have Served- Veteran Housing Policy, University of California-Irvine; Submitted by: America Esparza oBronzeAward: Ethics Awareness Week: An educational event to engage students in discussions of ethical issues in the University and the Work Place , California State University-Bakersfield; Submitted by: John Hultsman NASPA’s Excellence Awards http://www.naspa.org/programs/awards/excwin.cfm

  26. Other Domains • Conference Services • Fiscal resources • Occupancy • Student Behavior How might we enhance these domains?

  27. Knowledge of what our profession is facing • Social Media & Technology • Career Services • Mental Health issues • Public / Private Partnerships • Risk Management • Graduate students • Internationalization of our campuses • Professional Development • Creating signature programs for your campus

  28. Our Functional Levels • Management FunctionOverseeing the performance and/or operation of college or university housing activities and/or personnel. Each Knowledge Domain is Organized Around 3 Functional Levels • Strategy and Policy FunctionEstablishing and/or approving the plans for achieving the goals of the department or mission of the organization. • Direct Service FunctionProviding support and/or service directly to college or university housing customers or to other housing personnel.

  29. How does ACUHOI help?: Integration into ACUHO-I • ACUHO-I’s Educational Portfolio should focus across the Knowledge Domains. • Completing a Gap Analysis to determine what we currently offer our members, and what gaps exist. • Identify ways to fill those gaps. • Integrating the language and priorities of the Body of Knowledge into existing educational resources. • Standardizing the Body of Knowledge as a norm in the broader housing and residence life profession.

  30. Integrating into Department • How can we develop a plan that fills our gaps? • Are there some roles that need much deeper opportunity? • Who can provide us educational resources to address gaps? • How do we do it the most economically and impactfully? Workshops Online Education Conference Attendance 1:1 Mentoring Larger Staff Development • What are we covering well? • Is it at the right level? • Do staff understand the larger business? • Who are most of your developmental efforts focused on? • Who is not getting enough? • Breadth? • Depth? • Focused To Narrowly? • At What Level? • For Whom? • What Matters Most?

  31. Integrating Into Your OwnCareer Planning • There are several sources of information and documents to help guide your own personal and professional development plans. • Our Body of Knowledge identifies the areas needed in housing and residence life that are distinct from other areas in higher education. • More general skills and knowledge (like communication skills, ethical decision making, leadership, organizational development, and others) are articulated in more generalized competency models for student affairs and higher education. • You should use all of these sources to map out your developmental plans for the future.

  32. Integrating Into Your Career Planning • What skills, experiences and knowledge do I have today? Who Am I? Who Do I Want to Be? How Do I Get There? • What roles do I want to pursue down the road? • What skills, experiences and knowledge do those roles require? • What are the gaps between what the skills I need and what I have today? • How can I develop them?

  33. Integrating Into Your Career Planning • Our Body of Knowledge can help you identify those gaps. • ACUHO-I can help you develop those skills, knowledge and experiences you need to prepare you for your next role(s). • Conferences, Institutes, Webinars, Virtual Roundtables • Online Courses and Certificate Programs • Books and White Papers • Volunteer Involvement in Association Committees and Activities • 81% of employers say that experiences gained through volunteer work are taken into account when evaluating candidates.* • 76% say skilled volunteer experiences makes a candidate more desirable.* • Wanting a new role, and preparing yourself for that role, are not the same thing! *NASPA. (2013). Skills-based volunteering increases employability. Leadership Exchange, Fall, 2013, p. 6.

  34. Integrating Into Your Life FUN Balance Opportunities High School Trends will follow on to College “Regular” resident True THAT

  35. Stay active – publish, present & association work • Gain perspectives (read, travel, immerse in difference) • GIVE BACK!

  36. The Personal Uncomfortability Knowledge Relationships Care Self Awareness Compassion

  37. It’s back…. Finding my Griffins!

  38. Questions ??

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