The X - Factor Strives to source for or develop unique ideas to help companies stand out - PowerPoint PPT Presentation

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The X - Factor Strives to source for or develop unique ideas to help companies stand out PowerPoint Presentation
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The X - Factor Strives to source for or develop unique ideas to help companies stand out

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  1. Corporate Profile Excess Credit Company A = 1 unit of work Company B = 1 unit of work 2 Companies = 3 units The eXtraunit = Synergy TheX- FactorStrives to source for or develop unique ideas to help companiesstand out

  2. TCRM Cycle Seamless coordination in all departments

  3. Marketing : Reduce Costs, Get More Leads Segment target customers Personalize Text messages Cost-effective mass email/fax

  4. Marketing : Reduce Costs, Get More Leads SingTel eSMS Solution Telemarketing


  5. Marketing : Events Management

  6. Sales : Save Time, Close More Sales • Data Entry/Updating • Telesales

  7. Sales : Save Time, Close More Sales Share successful sales strategies Forecast sales

  8. Sales : Save Time, Close More Sales Access through web, remote, Palm Eg Street Directory

  9. Customer Service : Improve Customer Loyalty • DMG Service Audit • Training Programs

  10. Customer Service : Improve Customer Loyalty • Track, assign, resolve issues • Share information in Knowledge Base

  11. Sales Marketing Customer Service MaXimizer: Contact Management

  12. Flexibility: Customization – Eg Challenger • Control: Administrator • Power: eCRM Portals

  13. TCRM Value – Added Services - Training • Data Migration • Customization • Provision of Telemarketing/Data Entry Staff Trained in CRM

  14. CRM - Marketing • “Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.” • “We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.”- Elen Alexov, Direct Marketing Manager, Ipsos-Reid North America

  15. CRM - Sales The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers. PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains.

  16. CRM – Customer Service Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage. Eg. Customer : VIP Restaurant : Le Chateau Orchard Loyalty Privilege : Merlot Vintage,1995 FOC

  17. Customers

  18. System Requirements <internal> • Pricing <internal>