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Is It Prime Time For Agents In Business?

Navi Radjou Vice President Forrester Research. Is It Prime Time For Agents In Business?. Is There A Business Need For Agents?. Yes!. Trading networks risk collapsing under the disruptive influence of new business drivers. Accelerated global outsourcing Ever-shrinking product lifecycles

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Is It Prime Time For Agents In Business?

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  1. Navi Radjou Vice President Forrester Research Is It Prime Time For Agents In Business?

  2. Is There A Business Need For Agents? Yes!

  3. Trading networks risk collapsing under the disruptive influence of new business drivers • Accelerated global outsourcing • Ever-shrinking product lifecycles • Fickle demand MORE UNCERTAINTY, VOLATILITY

  4. Competitive advantage 1970 1980 1990 2000 2010 2020 Go beyond efficiency to flexibility

  5. Today’s enterprise software makes usinformation-rich – but insight-poor!

  6. Today’s enterprise software suffers from its centralized architecture OEM’s Planning Department Customer Supplier Contractor 3PL • Only fit “Command & Control” organizations • “Smart” Hub -- “Dumb” Spokes

  7. Millions Internet computers 1 billion Internet users 000,000s Shop-floor equipment Millions Trucks and cargo ships Billions Containers and Pallets Today’s enterprise software ignores the “physical world”

  8. Use feedback loops to reiterate process transformation and reshuffle coping strategies portfolio Continuous Adaptation Collect and analyze data on key leading indicators to assess emerging risks and opportunities Determine and implement appropriate steps to mitigate risk or seize opportunity To gain flexibility, firms need sense-and-respond software that facilitates continuous learning

  9. One answer? Agent Software • To mine petabytes of data for insights • To assist with decision-making • To coordinate multi-firm processes • To improve learning

  10. Agents Will Become Ubiquitous: But Who Cares? • Agent-based BPM tools • Predictive CRM software • Adaptive supply chain apps • Shop-floor automation tools

  11. Businesses Will Embrace Agent Technology In Stages – To Tweak Their Processes 2009+ Decentralized decision-making Agent-optimized Use agents to automate decisions and run mission- critical operations 2006-8 Agent-managed Use agents to coordinate activities with trading partners 2003-5 Agent-monitored Use agents to sense and interpret environmental data Traditional businessprocesses Centralized decision-making Low-exposure High-exposure To variability To variability

  12. Agent-Based Technology Evolution

  13. Thank you Navi Radjou +1 617/613-6119 nradjou@forrester.com www.forrester.com

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