Download
1 / 1
30 likes | 207 Views
This flowchart outlines the steps an employee must take when they suspect identity theft has occurred. Upon notification, the Department Director must determine if identity theft has actually happened. If confirmed, the CQO will enter the case into the CTS system and will involve necessary stakeholders, including the CEO and relevant department directors, to ensure patient accounts are adjusted accordingly. Additionally, it addresses how to handle potential disclosure of patient information and emphasizes the importance of following existing policies and consulting legal counsel as needed.
E N D
Identity Theft Flowchart Suspected ID Theft Employee notifies Department Director Department Director notifies CQO Verify ID theft has occurred NO CTS entry not required; continue patient processing as usual YES CQO entry into CTS Notify CEO Involve HIM and PFS Director to ensure acct is changed to IDtheft… follow HIM and PFS policies Determine whether patient info is combined with that of thief; or, disclosed to inappropriate party NO YES Involve HIM and PFS Directors. Follow HIM and PFS policies for changing acct to IDtheft… Inform CQO if victim’s information has or may have been inappropriately disclosed Work with hospital legal counsel regarding notification of patient/law enforcement.
