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Preparation for Student Internships: Thinking on Your Feet Adding Spice to Your Hospitality Curriculum. Presented by: Lupe Ferran Diaz, Ph.D. Department Chair, Career/Technical Education Lead Teacher, Academy of Hospitality and Tourism Miami Beach Senior High School. Getting Started.
Lupe Ferran Diaz, Ph.D.
Department Chair, Career/Technical Education
Lead Teacher, Academy of Hospitality and Tourism
Miami Beach Senior High School
Is it a paid or unpaid internship?
How long is the internship program?
Doing more with less
Use of the case study method originated in the early 20th century and was mainly used in the social sciences (medicine). Since there were no textbooks suitable for a graduate program in Business at Harvard University, the framework for the business curriculum was built on the case study method.
The case study method has now become more popular in Education (critical incidents).
Create the need to know.
Raise the level of critical thinking skills (application/synthesis/evaluation, not recall.
Enhance the listening/cooperative learning skills.
Enhance problem-solving skills.
Help learners connect theory and practice.
Provide a vehicle for examining multiple points of view.
Build partnership/collegiality among learners and teacher.
Encourage attention to and self-consciousness about assumptions and conceptions.
Help students see connection to their own goals.
Teach students that there may not be one "right" answer, after all.
Teach students not to overlook important details.
Get students to be active, not passive.
Create a rich learning environment.
Provide possibilities for all learners to be successful in a variety of roles.
Read the scenario.
Identify the relevant content.
Identify the problem or dilemma.
Identify the relevant facts. Differentiate between symptoms and problems. Identify the department where the dilemma takes place.
Which facts are most important for decision making?
Identify assumptions you may be making.
Generate plausible solutions for the case scenario. If there is no acceptable solution, then formulate a viable alternative.
Make a decision based on your solution. Explain your decision-making process used to solve the dilemma.
National Business Education Association. National Standards for Business Education, 2007. Reston, Virginia.
O’Halloran, Robert M; Jarvis, Ken; and Allen-Chabot, Amy. Cases in Hospitality and Tourism Management, 2006, Pearson Prentice Hall. Pearson Education, Inc., Upper Saddle River, New Jersey.
AOHT Student Interns. Miami Beach Senior High School. Miami Beach, Florida.
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