Nuance Notification Hub Sales Training – FY 2010. Aaron Kneiss – Product Manager. What You Will Learn. NNH (on-premise) manages multi-channel proactive notification campaigns delivered using contact center infrastructure
Aaron Kneiss – Product Manager
NNH (on-premise) manages multi-channel proactive notification campaigns delivered using contact center infrastructure
NNH/NOD is a proactive notification service where Nuance manages the campaigns and provides the delivery infrastructure
Nuance can deliver sophisticated outbound solutions for customer care (e.g. Agent Connect, Callback Manager) using NNH
The market is competitive, so qualification is an important success factor.
Pricing strategy has been made more aggressive starting from the initial offer
Proactive, Automated, Personalized, Actionable
MS SQL Database
Nuance Subscription Manager
Nuance Notification Wizard
Outbound Solution Modules
Nuance Call BackManager
Business Rules & Event Management
Design & Deployment
Multi Channel Notification
IVR/Voice Gateway / (AMD, Fax, SIT)
Email Server / IP Network
On-premise: For enterprise customer care, NNH is the proactive notification solution that delivers personalized multi-channel interactions flexibly, using contact center infrastructure.
On Demand: For enterprise customer care looking for an outsourced service solution, NNH is the proactive notification solution that delivers personalized multi-channel interactions flexibly, using NOD infrastructure.
Advanced options: For enterprise customer care, Nuance is the only provider with the breadth and depth of experience to provide sophisticated solutions that incorporate inbound, outbound and agent interactions.
NNH is a simpler package for medium-sized applications than competing offers from IVR partners.
NNH/NOD is a flexible, scalable solution capable of supporting innovative interactions.
Nuance provides substantial inbound and system integration experience.
Tools & caveats: