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Satisfaction of residents with police work

This paper examines the factors that influence residents' satisfaction with the work of the police. It analyzes the impact of trust, support, legitimacy, and various initiatives on residents' attitudes towards the police. The study also presents an example of good practice from Kansas City and provides an analysis of a questionnaire conducted to assess residents' satisfaction with the police. The findings suggest an improvement in residents' perception of police activity over time.

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Satisfaction of residents with police work

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  1. Satisfaction of residents with police work Authors: rade trivunčević, dejan pavlović II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018

  2. Introduction II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • Satisfaction: positive, approvingattitude towards someone or something; • influence of various/different factors on the satisfaction of residents in a community; their interaction, the link between their trust and support (Hinds, 2009); • the analysis of some evaluations/facts about Slovenian police.

  3. Literature review II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • The effects of the general attitude towards police and past experience with its work depend on multiple factors (Hinds, 2009); • trust and support between the residents and the governmental institution (police) enlarges/increases the level of efficiency in control of crime and other tasks of the police(Hinds, 2009).

  4. Factors II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • Legitimacy affects the willingness of residents to comply with general laws andobeyingdirectives of the police(Hinds, 2009). • It dependsof the demographic picture of the society, the characteristics of local communities, and general attitudetowards thepolice (Hinds, 2009). • Voluntary and involuntary initiatives of contact by residents or by the police(Rosenbaumetal.,2005). • The important influence of which side the initiative was given, and help, justice, courtesy, quick response and attention from the police (Rosenbaum et al.,2005). • Awareness of residents with the work of the police(Tat-Kei Ho in Cho, 2017). • The influence of the media, socioeconomic factors, the monitoring of publications of public offices, and „thedark field of crime“(Tat-Kei Ho in Cho, 2017)

  5. Example of good practice - Kansas City II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • The main idea of the experiment was to raise awareness at the local level about the police work and to present a realistic picture of the crime rate (Tat-Kei Ho in Cho, 2017); • Establishment of an internal city site with current publications and help from Kansas City No Violence (Tat-Kei Ho in Cho, 2017); • Impact on attitudes and satisfaction (Tat-Kei Ho in Cho, 2017).

  6. Analysisofthequestionnaire II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • We were interested if the attitude towards police has changed over the years 2011 and 2017 • Statement or evaluations of Slovenian police: it is motivated for solving problems of the residents; It is ready to consider the recommendations/proposals of the residents; it is politically independent; It has adequate leadership; it is efficient in its work; it is present in the local communities; it is aware of the needs of the residents; It objectively informs the residents; It has a leading role in ensuring public safety and security.

  7. Interpretation II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018

  8. Interpretation II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018

  9. Interpretation Ranking of claims from the highest to the lowest average score. II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018

  10. Analysisofthe Police questionnaire 60,0 50,0 49,3 37,6 40,0 30,0 20,4 19,9 17,2 20,0 15,7 15,3 10,0 8,5 10,0 6,2 0,0 I don'ttrust them at all I don't trust them Neither I don‘t trust them nor trust them I trust them I completely trust them 2014 2016 • Annual report on the work of the Police 2016 (Slovenska policija, 2018) • Online questionnaire 2014 and 2016, and a comparison of the results.

  11. Discussion II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018 • When analyzing the survey, we found that the overall assessment of police activity improved from 2011 to 2017.

  12. Thankyouforyourattention II. International student conference „Safety in local communities-legal and criminological perspectives“’, Podgorica., 4 April 2018

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