Gyöngyvér Hervainé Szabó PhD dr. habil Vice-rector for research

1. Social innovation for wellbeing: PIQ & Lead™ProfessionalizationModelin Social Work education GyöngyvérHervainéSzabó PhD dr. habil Vice-rector for research

2. Social Conflicts – Social well-being and security – competitiveness and social progress Research programme at KJUC • 2013-2015 TÁMOP 4.2.2. • Consortium leader: Kodolanyi Janos University College • Research partners: • Centre for Economic and Regional Studies for the Hungarian Academy of Sciences West Hungarian Research Institute (WHRI) • Széchenyi István University • Research grant: 286 million HUF

3. Research topic in context of Social Work Profession, Social Policy and Social Work services • Context for Social work education at KJUAS • Hungary: generalist social work model • KJUAS: Bologna – interactional social work as practice model • Service science approach and SSME influence • Accent on quality knowledge and social innovation capabilities • PIQ & Lead HE teaching, learning and research model • Well-being narratives in SW education • Well-being in SW workplaces • Well-being for clients in SW services • Narratives on well-being state models • Narratives on well-being services • Community development narratives

4. Well-being and Social work profession • Social services as workplaces – there are a lot of questions: are there they healthy workplaces? • Social worker’s professionalism – and challenges • In public services: social value and new state functions • New jobs in social enterprises • New interdisciplinary jobs: social services of public interests, economic services and costumer managements • Service economy call centre positions • Workplace stressors in social work • Lack of good leadership • 24/365 work life • Workday work from 7 to 7 • Problems of resilience • High turnover • Stress in everyday living, low wages and salaries, • emotional exhausting, depersonalisation, burning out,

5. SocialWork Education Strategy • Bologna system: foundation and basic level courses • Master and doctorate level programmes – new qualification systems – stress on professionalization for LLL • Influence on EQSF for SW education • KJU adaption to the new educational and instructional strategies for new capability approaches

6. Why PIQ &LEAD • Life course centred student personality and professional personality • Coherent profession understanding: theories of profession, research on profession, innovation and developments in profession, evaluations in profession, practice and excellence models in profession, • Education for organisational capability: capability for innovation, quality centred jobs, for organisational and service development, performance based work- culture • PIQ & Lead centred curriculum, instructional methods and student performance criteria, learning environment • Professionalism and capability • Innovation – as modernisation: social, organisational, service and behaviour innovations • Quality: organisational, service quality, excellence models • Lead: leading, entrepreneurship, assessment and development

7. Life-course centred student personality and professional personality • Understanding life course in different sectors: business, public, non-profit, social entrepreneurship • 180° professional models – from social care to advanced practitioners and strategic managers • SW quality service models (co-producing): • Inputs: social workers social, cultural, physical and mental resources • Clients: social, cultural, physical and mental resources • Organisational capability: financial, service, costumer, learning score card system, personal score card system • Service quality approach: tangible, intangible quality, quality of interactions, • Impacts of social services: impacts on individual, group, family, organisational, community and social well-being

8. Curriculum Development-Projecting CarePersonality • Social problems • self-cognition and care personality • Generic capabilities • Understanding industry: globalisation, state models, political ideologies, SW institution systems, service types and trends • Understanding services, service processes • Understanding clients, behavioural processes • Workplace stressors • Learning for life course strategy

9. Curriculum Development: Projecting Professional Personality • Social studies knowledge base development: From Introduction type social study subjects and modules To Profession centred social study subjects and modules • Capability approach for SW services • From • Practice – service- capability: • And • Organisational human capital capability

10. Curriculum Development: Projecting Lifecourse personality • PIQ &Lead learning environment (problem based learning, community of students, community of practice, virtual learning environment • PIQ & Lead research environment (digital research environment, quality and innovation research techniques, digital content development, social media, mobile research environment, living labs) • PIQ & Lead partnership system: (focus on innovative, excellence culture oriented, development oriented partners) • Professionalism through specialisations: • Knowledge base and practice models in specialisations • Service organisations and service models in specialisation • Quality, innovation and development in specialisations

11. PIQ & Lead Instructional system • Professionalization of teachers: • Understanding service economy • Understanding performance and outcome based teaching and learning, research • Understanding differences between discipline centred and profession centred education • Instructonal techniques for different groups and levels • Using overarching across different levels of quality and innovation techniques and mental models: • problem exploring, stakeholder analyses, BSC based evaluation, processmapping, 5 reason analyses, 5s model, costumer perspectives etc. • Activity paths, logical framework matrix, and so on….

12. PIQ & Lead entreprise capability approach

13. Quality and innovation approach • Knowledge for working in quality and innovation centred organisations: • Basic quality and innovation system knowledge SW – ISO-family, CAF, EFQM, EQUASS Social work standards • Understanding quality and innovation culture SW: user involvement, user satisfaction measurement, • Understanding activity, communication, interventions of quality units Quality planning, quality measuring, quality evaluation, planning for improving, performance evaluations, self-evaluation, quality audit • Understanding quality documentation systems • Knowing quality manual, documenting service quality data, documenting audits, • Understanding quality audits and quality award policy processes • Familiarity with audit processes, planning and documentation for audits, • Making unit level self-evaluations

14. Quality and Innovationliteracy

15. Capability for quality and innovation centred working • Fitness for purposes: special capabilities for jobs • Value for money: understanding social expenses, effectiveness, efficacy • Transformation skills: working for users well-being • Value chain operation: understanding multidisciplinary cases • Benchmarking: capability for reflective evaluation • Project-portfolio management: working in complex environment • Product-service life cycle approach:strategic use social service products • Innovation roadmap: planning service transition • Creativity: creativity techniques for new services, new models • New product and service development and design: systematic planning and implementation • Social value transfer: impact planning

16. Summary • PIQ & Lead as knowledge content • PIQ & Lead as capability framework • PIQ & Lead asvalueframework • PIQ & Lead as curriculum planning • PIQ & Lead as instructional culture • PIQ & Lead as evaluation culture • PIQ & Lead as special knowledge content • PIQ & Lead as innovation and quality literacy • PIQ & Lead as innovation and quality centred practice

17. PIQ & Lead in Social work educationThank you for Your attentionGyöngyvérHervainéSzabógyongyver@kodolanyi.hu