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Work First Policy Updates and Compliance Monitoring

Work First Policy Updates and Compliance Monitoring . Work Support Strategies Leadership Summit March 24, 2014 Presented by David Locklear, Acting Chief for Economic and Family Services and Deborah Brown, Social Services Regional Program Representative . Policy Updates.

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Work First Policy Updates and Compliance Monitoring

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  1. Work First Policy Updates and Compliance Monitoring Work Support Strategies Leadership Summit March 24, 2014 Presented by David Locklear, Acting Chief for Economic and Family Services and Deborah Brown, Social Services Regional Program Representative

  2. Policy Updates

  3. Work First Policy Updates • DSS ADMINISTRATIVE LETTER NO. ECONOMIC AND FAMILY SERVICES 2-2013 SUBJECT: TANF State Plan and NC FAST Policy Implementation • DSS ADMINISTRATIVE LETTER NO. ECONOMIC AND FAMILY SERVICES 3-2013 SUBJECT: Electronic Benefit Issuance • DSS ADMINISTRATIVE LETTER NO. ECONOMIC AND FAMILY SERVICES 5-2013 SUBJECT: Termination of the TANF-NDNH

  4. Work First Policy Updates • DSS ADMINISTRATIVE LETTER NO. ECONOMIC AND FAMILY SERVICES 6-2013 SUBJECT: Issuance of Work First Cash Assistance payments in NC FAST • DSS ADMINISTRATIVE LETTER NO. ECONOMIC AND FAMILY SERVICES 7-2013 SUBJECT: Social Security, Supplemental Security Income and Veteran’s Benefits Cost of Living Adjustment

  5. Monitoring

  6. Work First Compliance Monitoring Objectives of Monitoring • A systematic method of assessing program operations. • A basis for counties to improve and strengthen program operations by identifying and correcting deficiencies. • A continuous flow of information between County, State and Federal partners in order to develop solutions to problems in program policy and procedures.

  7. Work First Compliance Monitoring • Work First Compliance Monitoring is required in order to ensure compliance with Federal and State regulations. • Work First monitoring for the 2013-2014 fiscal year began in February 2014. • Large Counties (Cumberland, Forsyth, Guilford, Mecklenburg and Wake) are monitored annually. • Medium counties (Cleveland, Durham, Gaston, New Hanover, Pitt, Randolph, and Robeson) and small counties (all counties not listed above) are monitored every 3 years.

  8. Work First Compliance Monitoring Tool • The county will no longer have to complete a paper monitoring tool prior to the monitoring visit. • An electronic monitoring tool will be emailed to the county regarding the monitoring visit at least 30 days in advance.

  9. Tentative Review Schedule For Work First Monitoring

  10. Tentative Review Schedule For Work First Monitoring

  11. Tentative Review Schedule For Work First Monitoring

  12. Tentative Review Schedule For Work First Monitoring

  13. Most Frequent Cash Assistance Errors from 2012-2013

  14. Most Frequent Employment Services Errors from 2012-2013

  15. Most Frequent 200% Services Errors from 2012-2013

  16. Most Frequent Non-Cooperation with Child Support Errors from 2012-2013

  17. Work First Monitors • Kea Alexander: Kea.Alexander@dhhs.nc.gov • Kristin Bogren: Kristin.Bogren@dhhs.nc.gov • Denise Knight: Denise.Knight@dhhs.nc.gov • Wendy Rachels: Wendy.Rachels@dhhs.nc.gov

  18. Work First Policy Questions • Work First policy questions can be sent to the following address: workfirst.support@dhhs.nc.gov. • Questions should only be submitted by a supervisor, manager or trainer. County staff should review all pertinent information in the Work First manual and Work First User manual. • Questions related to NC FAST functionality should be directed to the County’s NC FAST County Champion or NC FAST On-Site Support staff. • Medicaid and Work First are separate applications once entered in NC FAST. Please follow appropriate Medicaid policy, once a case is in NC FAST. • Economic and Family Services State Phone Number – (919) 527-6300.

  19. Questions

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