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1. Unit 3 En Route to the Hotel & Welcome Speech PPT模板下载：www.1ppt.com/moban/行业PPT模板：www.1ppt.com/hangye/ 节日PPT模板：www.1ppt.com/jieri/ PPT素材下载：www.1ppt.com/sucai/ PPT背景图片：www.1ppt.com/beijing/ PPT图表下载：www.1ppt.com/tubiao/ 优秀PPT下载：www.1ppt.com/xiazai/ PPT教程： www.1ppt.com/powerpoint/ Word教程： www.1ppt.com/word/ Excel教程：www.1ppt.com/excel/ 资料下载：www.1ppt.com/ziliao/ PPT课件下载：www.1ppt.com/kejian/ 范文下载：www.1ppt.com/fanwen/试卷下载：www.1ppt.com/shiti/ 教案下载：www.1ppt.com/jiaoan/

3. China in Video Watch the video. Discuss with your classmates and answer the following questions. Note: heritage / 'herɪtɪdʒ /n. 遗产；文物；传统 docent / 'dəʊs(ə)nt /n. 讲解员 certified tourist guide 执证导游 customs formality 海关手续

4. Please discuss with your classmates and answer the following questions. 1. How many Chinese travel agencies/services do you know of? Please name a few of them. 2. What are the major functions of a travel agency/service? 3. What are the main responsibilities of a local guide? 4. What do you think a local guide can do to cooperate successfully with the tour leader?

5. Reference for answering the questions 1. The top 5 travel services in China in the year 2013 were the Shanghai Spring International Travel Service, China Youth Travel Service (CYTS), China Travel Service (CTS), China International Travel Service (CITS), and China Comfort Travel (CCT).

6. 请在此输入您的标题 2. 1) The major functions of a travel agency are as follows, presenting travel information, preparing itineraries, organizing and receiving tourists. 2) A travel agency designs tour routes, works out tour plans, makes tour prices, buys insurance for tourists, advertises to attract clients and then provides its service to ensure a safe journey for clients.

7. 3. A local guide not only provides guiding services for tourists, but also arranges for local sightseeing activities, transportation, meals, accommodation, shopping and entertainment, etc. What’s more, he will be responsible for the security of his group and smooth cooperation with other members involved in the trip.

8. 请在此输入您的标题 4. I think a local guide should first of all respect the tour leader, and discuss the arrangements for itinerary, accommodations, etc with the tour leader and it’s recommended that he adopt the tour leader’s suggestions. He should support the tour leader’s work and offer a helping hand if a conflict occurs in the group. If they have a disagreement, the local guide should try to persuade the tour leader with respect, patience and dignity, and avoid public conflict.

9. Situational Dialogues Listen to the dialogues and practice with your teammates Scene 1 (A welcome speech) Notes: former Concession / kən'seʃ(ə)n / n. 前租界 fantastic / fæn'tæstɪk / adj. 极妙的 at one’s disposal 由其支配 jot down 匆匆记下 Confucius / kən'fju:ʃjəs / n.孔子(公元前551--479年,中国春秋末期思想家、政治家、教育家,儒家的创始者)

10. Situational Dialogues Scene 2(An outline of the welcome speech) Notes: welfare / 'welfeə / n.安宁 memorable / 'mem(ə)rəb(ə)l / adj. 难忘的 fertile / 'fɜːtaɪl / adj.肥沃的，富饶的 floral / 'flɔːr(ə)l / adj. 花的 hibiscus / hɪ'bɪskəs / n.芙蓉 ratify / 'rætɪfaɪ / v.批准 just to mention a few 等等 at your service 听您吩咐

11. Situational Dialogues Scene 3(General introduction of the city) Notes: distinctive / dɪ‘stɪŋ(k)tɪv / adj. 有特色的 outskirt / 'aʊtskɜːt / n.郊区 glamorous / 'glæmərəs / adj.富有魅力的 cuisine / kwɪ'ziːn / n. 菜肴 imperial / ɪm‘pɪərɪəl / adj.帝王的 pool / puːl / v. 集中，云集 boast / bəʊst / v. 拥有 continental climate 大陆气候 average annual rainfall 年平均降雨量 city proper 市区 the Court Cuisine 御膳 Mongolian Hot Pot 涮羊肉 Beijing Roast Duck 北京烤鸭 come into the spotlight 令人瞩目 under one's belt 有经验

12. Situational Dialogues Scene 4(On- the-way guiding) Notes: superb / suː'pɜːb / adj. 极好的 glimpse/ glɪm(p)s / n. 一瞥 paradise / 'pærədaɪs / n.天堂 outshine / aʊt'ʃaɪn / v.胜过 derive from 源自 tidal bore 激潮 the Grand Canal （京杭）大运河

13. Situational Dialogues Scene 5(Hotel introduction) Notes: deluxe / də'luks / adj. 豪华的 banquet / 'bæŋkwɪt / n. 宴会

14. Helpful Sentences Read the sentences in the book and practice yourself Asking for attention Self-introduction Introducing a person to a group Giving welcomes Expressing intentions to provide good service Giving good wishes for a pleasant stay

15. Related Strategies A Good First Impression Listen to the passage and summarize the tips mentioned Notes: recommend / rekə'mend / v.忠告narration / nə'reɪʃ(ə)n / n.讲述 prime / praɪm / adj. 主要的concise / kən'saɪs / adj.简要的 talkative / 'tɔːkətɪv / adj.健谈的 informative / ɪn'fɔːmətɪv / adj.增长见闻的 alert / ə'lɜːt / adj.思维敏捷的 observant / əb'zɜːv(ə)nt / adj.观察力敏锐的 estate / ɪ'steɪt / n.房地产residential / rezɪ'denʃ(ə)l / adj.住宅区的 on board 在车（船，飞机等）上 on the whole 大体上, 基本上 license plate 牌照 flash by 掠过

16. Possible tips for reference 1. You should have prepared a welcome speech beforehand; now it’s time for you to present it gently and sincerely. 2. During your speech, you should try to look happy and pleasant. Always be as polite and charming as you can, no matter what your personal opinion of the individuals or their country might be. Always remember that your tourists will judge your country and your company by the impression you make.

17. Cultural Differences Listen and enrich your knowledge Names & Culture Most English names have two parts In other European countries like France, Germany, and Italy, people have names similar to that of Englishmen. While in some countries like China, Japan, Korea, Vietnam, and Hungary, the family name comes before the given name. Russian names consist of three parts: the given name, the father’s name, and the family name. People in Spain and Latin America also have their names in three parts, the given name, father’s surname, and mother’s surname. Portuguese and Brazilian names are composed of four parts: the given name, father’s name, grandfather’s name, and family name. Your country?

18. Related Special Terms Introducing the city Introducing a hotel

19. Practice Answers for reference I. Complete the following dialogues in English with the information given. On behalf of Overseas Chinese Travel Services, Xi’an Branch, please allow me to express our sincere welcome to you. and you can also call me Mary. This is our driver, more than 10 years of safe driving under his belt, so you can be assured that your time on the bus will be safe and comfortable. We will be using the same bus while you are in Xi’an, recommend that you write down the bus number do as much as we can to make your stay in Xi’an. Please don’t hesitate to tell us your visit to this ancient city will be a happy and memorable experience.

20. Practice 2. Can you tell me what time it is on your watch? my watch shows fourteen forty, Beijing time. Yours is British Time. We will be using Beijing time during your trip in China for wake-up call, gathering, setting off, etc. So please set your watches to fourteen forty-one. Thank you for your cooperation. Do you feel hot now? Shall I turn on the air-conditioning? I guess it must be much hotter than it is in Britain. It’s about 30 degrees centigrade. But today’s forecast says we are going to have hotter weather in the next few days. Tomorrow the maximum will probably go up to 35 degrees centigrade.

21. Practice 3. Now we are passing through the CBD of Guangzhou. The blue skyscraper is Zhongxin Plaza. It is the highest building in Guangzhou. To your right, is the Sun Yat-sen Memorial Hall. It is very easy to spot with its blue roof tiles. Yes, you are right. That’s the famous Yuexiu Park. It’s the largest park in Guangzhou, with three artificial lakes, seven hills, and lush greenery. Please take all your belongings with you and wait for a moment in the lobby. I will go through the check- in procedures for you.

22. Practice II. Make role-plays based on the following situations. Suppose you are a local guide from Shanghai CITS. After meeting your guests from the airport, you are transferring the group to the Hotel Sheraton Huating. Please make a welcome speech to your guests from France. You need to introduce yourself and the driver, Mr. Zhang; your coach number is 56789. Please inform the guests of the local time and also give a brief introduction of the Hotel. Three students are to play the roles of a local guide from Suzhou OCTS, and Mr. and Mrs. Hill from the United States. They are in a car moving toward their hotel. It’s the Hills’ first time to visit Suzhou, so they ask the guide to give them a general introduction of the city. They can stay only one day in Suzhou, the guide advises them of a popular one-day sightseeing tour. Four students are to play the roles of a local guide from Hangzhou CITS and three tourists from the UK. They are on the way from the airport to their hotel. The local guide gives a brief introduction to Hangzhou and the tourists ask questions about what they’ll see on the way. .

23. Practice III. Put the following Chinese into English. ( Possible Answer) 1. What a great joy it is to have friends from afar! /Isn’t it a delight to have friends coming from far away! 2. We warmly welcome all friends from home and abroad to Hangzhou for sightseeing, investigation and instruction.

24. Practice 3. May treasures fill your home. May you always get more than you wish for. 4. First impressions are very important and can be everlasting, so a tour guide needs to spend some time thinking of how to best introduce himself/herself and welcome his/her guests.