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Improving Customer Experience One Meal at a Time Matthew Grace

Improving Customer Experience One Meal at a Time Matthew Grace. MUSE: Measure, Motivate, and Reward Staff Performance. Delivers: Harder – and smarter – working staff Measurable and sustained sales lift Improved service and customer loyalty A “Culture of Excellence”.

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Improving Customer Experience One Meal at a Time Matthew Grace

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  1. Improving Customer Experience One Meal at a Time Matthew Grace

  2. MUSE: Measure, Motivate, and Reward Staff Performance • Delivers: • Harder – and smarter – working staff • Measurable and sustained sales lift • Improved service and customer loyalty • A “Culture of Excellence”

  3. State of the Union - 2013 • Technical Challenges • Scale = Legacy architecture limited volume of data to be analyzed • Rigidity = Data schema and associated challenges dramatically reduced attributes available to analyze staff performance • Predictive Modeling = “normalizing” process computationally expensive and inhibiting to analytic models • Time to Insight = Cumbersome data pipeline and incompatible stores • Business Impediments • Ability to discover emerging performance attributes = significant value • Data “currency” weighs on new market development • Flexibility critical to customer on-boarding and scalability of business model

  4. Decisive Actions Yield Groundbreaking Results • Technical Considerations • Traditional MPP & Hadoop architecture • Purely open source “Hadoop stack” • Hadapt Adaptive Analytical Platform • The Solution • Hadapt Adaptive Analytical Platform • Flexible Schema and Schemaless SQL completely change the data management paradigm • Results • Dramatically simplified data management pipeline and infrastructure architecture • Time to insight improved > 750x • Data now able to “speak for itself” providing unparalleled insights • Scalable & completely parallelized implementation of advanced analytic models • Business expanding into additional markets, verticals, and use cases

  5. 6 Pillars of Architecture – Hadapt as our Analytical Core CDH 4.3 Hadapt Adaptive Analytical Platform v2.0

  6. Thank You! Hadapt Flexible Schema & The End of ETL Tuesday @ 11:50AM Rhinelander South Booth #402 Sponsor Pavilion

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