Using Health Literacy Basics to Improve Interpretations, Translations, and Patient Outcomes. Melissa Reyna, MPH, RN, ICCE Texas Health Resources 9-7-2012. Agenda. What is health literacy? Why is health literacy important? How does health literacy affect interpretations and translations?
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Melissa Reyna, MPH, RN, ICCE
Texas Health Resources
↓ Health literacy = ↓ Quality of care received
↓ Health literacy = ↓ Chronic disease management
↓ Health literacy = ↑ Likelihood of readmission
↓ Communication = ↓ Patient satisfaction
↓ Communication = ↓ Patient outcomes
↓ Communication = ↑ Litigation
↓HCAHPS = ↑ 30-day readmissions
(AMA Foundation, 2007)