1 / 11

UI Integrity / Improper Payments Joint Federal/State Task Force

UI Integrity / Improper Payments Joint Federal/State Task Force. State Presentation: Nebraska. October 14, 2011. Areas of National Focus:. Benefit Year Earnings (BYE): Root Causes Identified: Agency Causes Frontline workers lack understanding of the scope of problem

watson
Download Presentation

UI Integrity / Improper Payments Joint Federal/State Task Force

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. UI Integrity / Improper PaymentsJoint Federal/State Task Force State Presentation: Nebraska October 14, 2011

  2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Frontline workers lack understanding of the scope of problem • System lacking additional avenues for reporting Fraud • Declining staff-time to address NDNH audits • Claimant Causes • Lack a complete understanding of process • Indifference to consequences • Employer Causes • Lacking knowledge of employer role • Report claimant earnings after the fact

  3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address: • Prioritization of NDNH • Claimant Messaging Campaign • Employer Messaging Campaign Principal milestones: • Develop Messaging Campaigns: Fall, 2011 • Increase Awareness Training: Fall, 2011 • Implement “Fraud Link” on website: Fall, 2012 3

  4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Lack of attention to detail in separation adjudication • No unified Agency message regarding Integrity • Claimant Causes • Failing to report during adjudication process • Provide inaccurate separation information • Ex: Claimant states “lack of work” when actually discharged • Employer Causes • Third Party Administrators failing to provide info. • Lacking understanding of role in separation adj. • Failure to provide disqualifying evidence 4

  5. Areas of National Focus: • Separations: • Planned action(s) to address: • Messaging campaign outlining employer responsibilities • Increased Agency Adjudication and BTQ training • Priority Appeal Scheduling • Principal milestones: • Messaging campaign: Spring, 2012 • BTQ/Adjudication Training: Fall, 2011 (Ongoing) • Appeal Scheduling: Immediate implementation 5

  6. Areas of National Focus: • Registration Issues: Root Causes Identified: • Agency Causes • Lack of communication between UI and ES • Inconsistent information dissemination to claimants • Lack of Agency-wide understanding of Registration as a Concept • Claimant Causes • Lack understanding of complete process • Lack sense of the importance of registration • e.g., connection between registration, work search, and re-employment. 6

  7. Areas of National Focus: • Registration Issues : • Planned action(s) to address: • Enhancements to ES Registration Web-based Application • Coordinated Registration Instructional Campaign • ES/UI Collaboration: Registration as a Concept • Principal milestones: • Enhancements implemented: July, 2012 • Instructional Campaign: Spring, 2012 • Continue ES/UI communication efforts 7

  8. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member to promote Integrity. • Develop Unified Agency Message on Integrity • Provide Integrity training oriented to specific job functions • Focus on prevention • Develop processes to ensure Integrity. • Section-specific training sessions • Increased use of technology • Public Information/messaging campaigns • Maintain management oversight • Continue Cross-functional Task Force • Increased communication Agency-wide • Commissioner’s Office has direct involvment.

  9. Communications • Communications Strategies: • To claimants • Emphasis on responsibilities and consequences • Increase BPC messaging • IVR/WEB statements • To employers • Messaging Campaigns • Employer responsibilities to provide accurate and timely information in claims process • Employer use of NDOL web-based programs • Employer role in preventing/stopping improper payments • Increase opportunities to report fraud • Technology-based: UI Portal (in development)

  10. Communications • Communications Strategies, Continued: • To state UI staff • Unified Integrity Message • Program Training Modules • Cross-sectional Collaboration • To the public • Unified Integrity Message • Communication of Strategies and Everyone Owns Integrity • Handled by the Commissioner’s Office • To state leaders (Governor, state legislature, etc.) • Unified Integrity Message • Communication of measurable results • Handled by the Commissioner’s Office

  11. Summary and Q&A “Integrity: Own It!” • Questions? • State Contact for follow-up: Evan E. Littrell: evan.littrell@nebraska.gov Phone: 402/471-2918

More Related