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You Can Lead Employees to Information, but You Can’t Make Them Think

You Can Lead Employees to Information, but You Can’t Make Them Think. Mark Simpson December 16, 2002. Contact Us. Introducing the ePBM. Welcome to the . . . e~ PBM. About ePBM. Search. Links. Helpful Tips/How To. What’s new?  New PBM products  HIPAA legislative update

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You Can Lead Employees to Information, but You Can’t Make Them Think

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  1. You Can Lead Employees to Information, but You Can’t Make Them Think Mark Simpson December 16, 2002

  2. Contact Us Introducing the ePBM Welcome to the . . . e~PBM About ePBM Search Links Helpful Tips/How To What’s new?  New PBM products  HIPAA legislative update  Client Action Items The newest information is always here, so check back often! Internal Information Training/Resources Newsletters/Updates Org Charts Calendar

  3. Looking at Use and Maintenance • Audience visits began declining • Team confusion about where to add new information

  4. Asking the Important Question Does the ePBM information tool meet its audience’s information needs?

  5. Developing a Methodology • 125 surveys were distributed • 32 percent return rate

  6. Are People Using ePBM? • 27% of respondents used it weekly • 35% used the tool once every month • 20% don’t use ePBM

  7. Is Tenure a Factor?

  8. What Else is the Audience Using?

  9. Is the Audience Satisfied?

  10. Specific Satisfaction Rates • Each information category ranked format, accuracy, and usefulness • Scale of 5 (excellent) to 1 (poor)

  11. What Else Did the Sample Want? • Requests ranged from general to specific • Responses wanted supplemental information

  12. Is ePBM Intuitive and Accessible? • Lotus Notes vs. web-based platforms • ePBM on the web? Responses split • Access from remote locations often slow

  13. Conclusions • Respondents are generally satisfied with tool • Audience uses ePBM somewhat frequently • Changes could be made for improvement

  14. Recommendations • Implement active means to introduce ePBM • Add frequent updates • Continue expanding content • Look for partnership opportunities • Make changes and conduct a similar study

  15. It’s What You Know . . . • Information is voluminous • Businesses need to learn how to best manage what they know • Information sources that are new compete against existing means

  16. Questions?

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