fy08 sherm metrics based performance summary n.
Skip this Video
Loading SlideShow in 5 Seconds..
FY08 SHERM Metrics-Based Performance Summary PowerPoint Presentation
Download Presentation
FY08 SHERM Metrics-Based Performance Summary

Loading in 2 Seconds...

play fullscreen
1 / 29

FY08 SHERM Metrics-Based Performance Summary - PowerPoint PPT Presentation

  • Uploaded on

FY08 SHERM Metrics-Based Performance Summary. Indicators of Performance in the Areas of Losses, Compliance, Finances, and Client Satisfaction. Overview. The objective of this report is to provide a metrics-based review of SHERM operations in FY08 in four key areas:

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'FY08 SHERM Metrics-Based Performance Summary' - wang-maxwell

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
fy08 sherm metrics based performance summary

FY08 SHERM Metrics-Based Performance Summary

Indicators of Performance in the Areas of

Losses, Compliance, Finances, and Client Satisfaction

  • The objective of this report is to provide a metrics-based review of SHERM operations in FY08 in four key areas:

Losses Compliance

Personnel With external agencies

Property With internal assessments

Finances Client Satisfaction

Expenditures External clients served

Revenues Internal department staff

loss metrics
Loss Metrics
  • Personnel
    • Reported injuries by employees, residents, students
  • Property
    • Losses incurred and covered by UTS Comprehensive Property Protection Program
    • Losses incurred and covered by outside party
    • Losses retained by UTHSC-H

FY08 Number of UTHSC-H First Reports of Injury, by Population Type (total population 8,852; employee population 4,425; student population 3,587; resident population 840)

Total (n = 538)

Employees (n = 234)

Residents (n = 181)

Students (n = 123)


FY08 Rate of First Reports of Injury per 200,000 Person-hours of Exposure, by Population Type(Based on assumption of annual exposure hours per employee = 2,000; resident = 4,000; student = 800)

Residents (10.7)

Students (8.6)

Employees (5.3)

*Rate calculated using Bureau of Labor Statistics formula = no. of injury reports x 200,000 / total person-hours of exposure.

fy08 reported injuries exposures by population class and type
FY08 Reported Injuries/Exposures by Population Class and Type

In FY08, slight increases in student and medical resident sharps injuries were detected based on injury surveillance data tracking.

The increases stem largely from injury events that involve cutting tools and sutures. Specific interventions for these types of injuries will be a major focus of FY09 efforts


Workers’ Compensation Insurance Premium Adjustment for UTS Health Components Fiscal Years 03 to 09(discount premium rating as compared to a baseline of 1, three year rolling average adjusts rates for subsequent year)

Oversight by SHERM

UT Medical Branch Galveston (0.16)

UT Southwestern Dallas (0.16)

UT Health Center Tyler (0.13)

UT HSC San Antonio (0.12)

UT HSC Houston (0.09)

UT MD Anderson Cancer Center (0.06)

fy09 actions losses
FY09 Actions - Losses
  • Personnel
    • Continue with aggressive EH&S safety surveillance of workplaces and case management activities for injured employees, with particular emphasis on the prevention of student and resident sharps injuries
    • Improve synchronization with Employee Health Clinical Services Agreement to further contain Worker’s compensation Insurance premiums
  • Property
    • Continue educating faculty and staff about perils causing losses (water, power interruption and theft) and simple interventions
    • Conduct focused loss control assessments of selected facilities based on objective financial assessments (property value, revenues, etc.)
    • Ensure full recognition of extensive campus fire sprinkling efforts in property premium allocation modeling scoring
compliance metrics
Compliance Metrics
  • With external agencies
    • Regulatory inspections, peer reviews
    • Other compliance related activities
  • With internal assessments
    • Results of EH&S routine safety surveillance activities
other compliance related activities
Other Compliance-Related Activities
  • Hosted voluntary National Nuclear Security Administration security review of radioactive sources subjected to increased controls requirements
  • Successfully refuted assertions of non-compliance associated with radioactive materials increased controls requirements
  • Completed and filed with Department of Homeland Security CFATS chemical inventory
  • Completed and submitted to UTS/State Fire Marshall Office report regarding comprehensive campus fire safety program
  • Participated in compliance training activities with UTS, NIH OBA and NNSA
  • Made significant progress in updating institutional HOOP policy documents, particularly the TB surveillance policy which was the most outdated
internal compliance assessments
Internal Compliance Assessments
  • 3,627 workplace inspections documented
    • 887 deficiencies identified
        • 305 deficiencies corrected to date
        • 582 best practice deficiencies subject to follow up correction – primarily materials stacked too high in lab areas, possibly obstructing sprinkler discharge (underlying contributing cause is lack of lab space)
    • 3,183 individuals provided with required safety training
    • Some internal compliance was affected by moves from MSB into Impacts of moving laboratories into SRB & MSE, but worked with faculty to correct
    • Focusing on the Employee Health Clinical Services program to improve medical surveillance issues
fy09 actions compliance
FY09 Actions - Compliance
  • External compliance
    • Continue to work with FPE to systematically address building issues identified by SFMO & property insurance carriers
    • EH&S continue aggressive routine surveillance program to provide services to community and correct possible issues to prevent non-compliance.
    • Continue focus on security aspects related to research (select agent laboratories and irradiators)
  • Internal compliance
    • Continue routine surveillance program
    • Focus attention on Employee Health medical surveillance to improve compliance with aspect such as vaccines and health surveillance for health care and animal care workers
    • Accommodate significant impacts of moving labs to new space and remodeling vacated space
financial metrics
Financial Metrics
  • Expenditures
    • Program cost, cost drivers
  • Revenues
    • Sources of revenue, amounts

Campus Square Footage, SHERM Resource Needs, and Funding

(modeling not inclusive of resources provided for, or necessary for Employee Health Clinical Services Agreement)

Modeled SHERM Resource Needs and Institutional Allocations

(Not Inclusive of EHCSA)

Total Campus Square Footage

and Lab/Clinic Subset

Amount not funded

IMM funding

Lab area portion of total square footage

Institutional allocation

Non-lab portion of total square footage

SHERM Income

(Worker’s compensation insurance rebates,

contracts services)



Training Services



WCI RAP rebate *

* In addition to $214,710 from “Employee Health Account”, EHCSA received 90% of FY09 WCI RAP allocation

Total Hazardous Waste Cost Obligation and Actual Disposal Expenditures(inclusive of chemical, biological, and radioactive waste streams)

Hazardous Waste Cost Obligation

Actual Disposal Expenditures

FY08 savings: $133,787

fy08 revenues
FY08 Revenues
  • Service contracts
    • UT Physicians $ 150,000
    • UT Med Foundation $ 24,094
  • Continuing education courses/outreach
    • UT SPH SWCOEH $ 9,000
    • University of California System $ 1,000
    • University of Houston $ 17,400
    • Texas Medical Center $ 2,500
    • Miscellaneous training honoraria $ 13,950
  • Total $ 217,944
fy09 actions financial
FY09 Actions - Financial
  • Expenditures
    • Continue with aggressive hazardous waste minimization program to contain costs
    • Continue with development of cross functional staff, affording more cost effective services to institution
    • Quantify the results of property loss prevention efforts to reduce amount of institutional losses
    • Work with FPE to implement newly established “retained loss pool” to aid in the prompt recovery from uninsured losses
  • Revenues
    • Continue with service contract and community outreach activities that provide financial support to operate institutional program (FY08 revenues equated to about 10% of total budget)
    • Explore other granting opportunities to provide support for emergency preparedness and business continuity efforts
client satisfaction metrics
Client Satisfaction Metrics
  • External clients served
    • Results of targeted client satisfaction survey
  • Internal department staff
    • Summary of professional development activities
client satisfaction
Client Satisfaction
  • Focused assessment of a designated aspect performed annually:
    • FY03 – Clients of Radiation Safety Program
    • FY04 – Overall client expectations and fulfillment of expectations
    • FY05 – Clients of Chemical Safety Program
    • FY06 – Clients who interact with Administrative Support Staff
    • FY07 – Employees and Supervisors Reporting Injuries
    • FY08 – Clients of Environmental Protection Program Services
key findings
Key Findings
  • 100% of respondents reported they were provided with the information needed to safely manage and dispose of hazardous materials generated in the workplace
  • 100% of respondents reported the provision of supplies to the laboratory at no additional cost helped improve compliance with hazardous waste disposal procedures
  • Current labels and phone system service request mechanism were reported to be easy to use by 83 – 90% of the respondents
  • 57% of respondents indicated an online mechanism for requesting service would be beneficial
  • 45% of respondents with previous experience ranked the UTHSC-H hazardous waste disposal programs better than other institutions
internal department staff satisfaction
Internal Department Staff Satisfaction
  • Continued support of ongoing academic pursuits
  • Weekly continuing education sessions on a variety of topics
  • Participation in teaching in continuing education course offerings
  • Involvement in novel student and disabled veteran internship training programs
  • Membership, participation in professional organizations
staff involvement in emergency preparedness response and recovery
Staff Involvement in Emergency Preparedness, Response, and Recovery
  • Significant time and effort was directed towards preparatory and recovery work for several notable storms in FY08
    • Hurricane Dolly, which inflected damage to the UT SPH Regional Campus in Brownsville
    • Tropical Storm Edouard which eventually turned away from Houston
    • Hurricane Ike, which inflicted significant regional damage
  • Feedback from major program stakeholders regarding the information and services provided during these events was very positive
fy09 actions client satisfaction
FY09 Actions – Client Satisfaction
  • External clients
    • Continue with “customer service” approach to operations
    • Explore creation of on-line hazardous waste collection request form as identified in client satisfaction survey
    • Conduct survey in FY09 to determine the level of “informed risk” across the campus community
  • Internal Clients (departmental staff)
    • Continue with professional development seminars
    • Continue with involvement in training courses and outreach activities
    • Continue mentoring sessions on academic activities
    • Conduct 360o evaluations on supervisors to garner feedback from staff
metrics caveats
Metrics Caveats
  • Important to remember what isn’t effectively captured by these metrics:
    • Increasing complexity of research protocols
    • Increased collaborations and associated challenges
    • Increased complexity of regulatory environment
    • Impacts of construction – both navigation and reviews
    • The pain, suffering, apprehension associated with any injury – every dot on the graph is a person
    • The things that didn’t happen
  • Various metrics indicate that SHERM is fulfilling its mission of maintaining a safe and healthy working and learning environment in a cost effective manner that doesn’t interfere with operations:
    • Injury rates continue to be at the lowest rate in the history of the institution
    • Despite continued growth in the research enterprise, hazardous waste costs aggressively contained
    • Client satisfaction is measurably high
  • Nano scale and high level biosafety research activities will be area of significant growth in the near term future and will necessitate concurrent support. Regulatory oversight in these areas also likely to be high. Likewise, Fire & Life Safety and Emergency Response will also be an area of growth driven by new construction
  • A successful safety program is largely people powered – the services most valued cannot be automated!
  • Resource needs continue to be driven primarily by campus square footage (lab and non-lab)